Essandant - Beyond Essential



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Job Details

Requisition Number 17-1469
Title Customer Care Associate
City Greenville
State IL
Zip Code 62246

Essendant is a pure wholesale distributor of a broad range of business products including office, janitorial, break room and industrial supplies. We “win from the middle of the supply chain” by enabling the success of our suppliers, our reseller customers, our associates, and the communities we serve.  By stocking a broad range of products across key market channels, and by offering sophisticated logistical capabilities and innovative value-added services, we enable our resellers to respond efficiently to the demand for business products from millions of consumers. By giving our suppliers logistical excellence and broad market reach, we enable their success. Join Essendant, a Fortune 500 company, and you’ll enjoy a comprehensive benefits package that uniquely meets the needs of you and your family.  


Essendant is an equal opportunity employer and will not discriminate on the basis of race, color, religion, sex, national origin, disability or protected veteran status.


Primary Purpose 

This position is responsible for providing excellent customer service and related support to our small to medium sized customers.


Major Responsibilities

§  Supports small and medium sized customer inquiries received by phone, email or fax that include  answering questions about product information/pricing, order status, price/quantity deviations, etc. 

§  Expedites customer requests.

§  Serves as liaison to internal and external service providers to facilitate resolutions on behalf of the customer.

§  Offers suggestions for replacement items when an item is out of stock in the warehouse. 

§  Upsells products to compliment items ordered by customer. 

§  Seeks ways to contribute to the company's overall success.

§  Processes credit card charges, credits & debits within 48 hours.

§  Manages and maintains customer credit card account detail in CyberSource as well as updating notes in required CS tools.

§  Maintains current and accurate knowledge of system, product, vendor, and company procedures, policies and to support professional growth.   

§  Understands and demonstrates Company Core Values.

§  Seeks ways to contribute to the company's overall success.

§  Performs other duties as assigned.


Skills/Knowledge Required

§  Strong customer service skills.

§  Strong oral and written communication skills.

§  Professionalism with the ability to balance urgency and decisiveness with customer service relationship skills and attention to detail.

§  Strong time management and organizational skills, including ability to manage and prioritize multiple tasks.

§  Ability to acquire information from customers to drive solutions and meet customer needs. 

§  Strong follow up skills to ensure timely resolution in meeting customer needs.   

§  Ability to learn and navigate Company tools and resources as required by role. 


Education and Experience

§  High School diploma or GED required.

  • Prior 6 months to 1 year of customer service or internal care related experience preferred.




  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Essendant and its subsidiaries endeavors to make the online job application process accessible to any and all users. If you have a disability that impacts your ability to complete the application process, and would like to request assistance or accommodation, please contact Human Resources at 844-289-6598 or This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Essendant and its subsidiaries requires both I-9 completion and E-verify confirmation within 72 hours of a new hire's employment start date to certify legal eligibility to work in the US.

Essendant and its subsidiaries prohibits unlawful or improper presence or use of controlled substances or alcohol in the workplace.

E-Verify notice English (pdf)
E-Verify notice Spanish (pdf)