Job Details

Requisition Number 18-0060
Title Customer Service Sales Representative
Job Type Full Time Regular
Union Guild
Location Denny
City Seattle
State WA
Work Schedule M-F 8AM to 5PM

At The Seattle Times, you'll find work that matters.

Founded in 1896, The Seattle Times continues its tradition as a family-owned, Pulitzer Prize-winning newspaper that cuts through the clutter and provides readers with timely, relevant news. We serve the Pacific Northwest with thoughtful, independent journalism that makes a real difference in our community. And as a media solutions company, we combine cutting-edge digital capabilities and service with the values and integrity of respected traditional media… with an established audience of 1.8 million.

The Seattle Times is excited to announce a recent opening for a Customer Service Sales Representative. With a primary focus on Inside Sales, this individual leverages services to existing and prospective accounts by telephone, and actively promotes all available products in order to meet advertisers' needs and budget. In addition, this role covers a breadth and depth of administrative responsibilities while coordinating the sales desk, continuously working to identify needs for customer accounts. Successful applicants will be proactive and solutions-oriented, possessing a unique blend of sales abilities and customer service capabilities.


  • Sell and service existing/prospective accounts by telephone.
  • Address customer needs proactively with impeccable customer service and support.
  • Create sales proposals to include a wide array of print and digital options.
  • Use available resources to assist customer with copy and layout needs.
  • Schedule ads into AdPerks ad order entry system.
  • Solicit from outside sources, other newspapers, competing media, etc.
  • Provide back-up for inbound call overflow when necessary.
  • Interact effectively with other departments: Credit, Customer Accounting, Page Planning, Ad Fulfillment, and Production.

Experience: Two or three years’ experience in sales or marketing, preferable with a media company.

Education: College degree preferred.

  • Salesforce CRM experience preferred.
  • High degree of organizational skills and accuracy, with unparalleled attention to detail.
  • Excellent communication skills (verbal and written) and customer service skills.
  • Ability to ask questions and understand advertisers’ business and marketing goals.
  • Ability to translate marketing goals into a newspaper advertising campaign.
  • Ability to use sales skills to persuade advertiser to commit to the campaign.
  • Must be punctual, and able to work during regular hours without lapses in coverage.
  • Must be proficient and comfortable utilizing and learning various software.
  • Knowledge of marketing and competitive media.
  • Type a minimum of 50 WPM net.


This role requires union-mandated paid dues, and a criminal background check as a consideration for employment.

Our locally-owned company takes great pride in our impact to the community, as we have for over 120 years. We know this starts with our commitment to our employees, first and foremost. We offer multiple comprehensive health benefit plans for employees (and their families), a 401(k) retirement plan with matching, generous vacation/sick time off, annual wellness benefits, dependent care options, and much more. We continuously strive to provide a work-life harmony that encourages personal and professional growth at a company that breathes deeply held values of quality, independent journalism.

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