Job Details

Requisition Number 18-0036
Title Customer Sales – Product Specialist
Job Type Full Time Regular
Union Guild
Location Denny
City Seattle
State WA
Work Schedule Monday thru Friday, 8am to 5pm

At The Seattle Times, you'll find work that matters.

Founded in 1896, The Seattle Times continues its tradition as a family-owned, Pulitzer Prize-winning newspaper that cuts through the clutter and provide readers with timely, relevant news. We serve the Pacific Northwest with thoughtful, independent journalism that makes a real difference to our community. And as a media solutions company, we combine cutting-edge digital capabilities and service with the values and integrity of respected traditional media… with an established audience of 1.8 million.

The Seattle Times is excited to announce a recent opening for a Customer Sales (Product Specialist) in our Sales department! This role, which reports to the Classified Manager of Sales, address calls in our “Legals” category, and provides vital support to the team for ad scheduling, account support and coordination, and much more. As a Customer Sales professional, successful applicants should be eager to work with a diversity of clients, ranging from private party accounts to commercial accounts.

Please note: this role is a union-affiliated position, and is mandated to pay union dues per the Collective Bargaining Agreement.


  • Answer inbound ACD (automated call distribution) calls, specifically for the Legals department.
  • Schedule ads using the ad order entry system.
  • Provide back-up for overflow calls and vacation coverage, including Funerals, Merchandise/Other, and Recruitment.
  • Contact law firms and municipal courts to promote relevant products and services.
  • Perform other duties, as assigned.
  • Excellent communication skills (written and verbal), with proven customer service skills.
  • Strong organization and time-management skills.
  • Typing ability with minimum of 50 words-per-minute, net.
  • Accurate, detail-oriented, and able to work autonomously.

Our locally-owned company takes great pride in our impact to the community, as we have for over 120 years. We know this starts with our commitment to our employees, first and foremost. We offer multiple comprehensive health benefit plans for employees (and their families), a 401(k) retirement plan with matching, generous vacation/sick time off, annual wellness benefits, dependent care options, and much more. We continuously strive to provide a work-life harmony that encourages personal and professional growth at a company that breathes deeply held values of quality, independent journalism.

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