Job Details

Requisition Number 17-1579
Post Date 8/14/2017
Title Volunteer Coordinator
City Honolulu
State HI
Description THE SALVATION ARMHAWAIIAN & PACIFIC ISLANDS DIVISIO JOB DESCRIPTION
DIVISIONAL VOLUNTEER COORDINATOR
Department: DEVELOPMENT
Position Title: DIVISIONAL VOLUNTEER COORDINATOR
Supervisor: ASSOCIATE DIRECTOR OF DEVELOPMENT
FLSA Status: EXEMPT
Date: AUGUST 1, 2017

GENERAL STATEMENT:
The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a
spiritual regeneration of all people.

MISSION STATEMENT :
The Salvation Army, an international movement, is an evangelical part of the universal Christian
Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to
preach the Gospel of Jesus Christ and meet human needs in His name without discrimination.

JOB SUMMARY:
This Volunteer Coordinator will be responsible to assist with recruitment, management, training,
support, supervision, and evaluation of volunteers throughout the Hawaiian and Pacific Islands
Division, emphasizing community engagement and coordination of group volunteer activities;
provides community outreach to groups and individuals, and develops partnerships and funding
resources. These groups will include, but not be limited to, local schools, churches, pastor’s
roundtable, Rotary Clubs and key service clubs across the Division. The Volunteer Coordinator will
be responsible to recruit volunteers year-round for Corps programs, Neighbor Island Thrift Stores,
Family Services Office, Emergency Disaster Services, and Divisional Special Events. The Volunteer
Coordinator will be tasked to increase revenue and number of volunteers.
Working closely with the Development Coordinator and Corps Officers and reporting to the
Associate Director of Development, the Volunteer Coordinator will conduct outreach to corporate
and community partners to engage new pools of volunteers and carry out major volunteer projects and
assignments, which will include, but not be limited to, the management of the annual Salvation Army
Red Kettle fundraising activities.
During the Holiday Season, the Volunteer Coordinator will be responsible to assist Corps with
inputting data into the Kettle Manager Software and coordinate efforts with the Corps Officers as
needed. They will be responsible to inspire, recruit, and train kettle volunteers; oversee set-up, tear
down, and store kettle equipment as needed; coordinate schedules and collects from multiple kettle
sites; collects and deposits kettle proceeds as directed; informs Corps Officer of problems, issues, or
complaints; and promotes the Red Kettle Campaign through social media, and effectively learn and
use the Kettle Management Software to manage incoming funds, assemble on-line scheduling of all
kettle volunteers. The Volunteer Coordinator will also help to coordinate Food, Angel Tree, and
Back-2-School Drives with Corps and Programs, ultimately saving on costs instead of purchasing
these items.
ESSENTIAL QUALIFICATIONS:
 Excellent organizational and communication skills.
 Ability to work effectively with people and carry out the instructions.
 Capacity to supervise other staff members as needed and volunteers.
 Ability to multi-task on a number of programs and projects.
 Ability to work well and efficiently under pressure.
 Ability to learn new technologies and implement them in the support of programs or events.
 A Bachelor’s Degree in Marketing, Public Relations, or Volunteer Management or related field is
strongly preferred.
 Familiarity with Salvation Army Programs and Services is highly desirable.

ESSENTIAL FUNCTIONS:
 Maintain a divisional database of volunteers.
 Coordinate all Red Kettle volunteers through the Kettle Management Software in partnership
all Corps.
Development Department (General)
Serve as a resource and team member in any significant Development Department related events that
require marketing, volunteer involvement or public awareness. While the position would not require
an event coordination role, the individual will provide professional expertise and support as
appropriate for the following events:
Annual Thanksgiving Dinner
Serve as the DHQ liaison on the Thanksgiving Committee, working closely with the Advisory Board
Thanksgiving Chair and with other members of the Thanksgiving executive committee.
Primary responsibilities:
 Coordinating and managing volunteer registration and participation, including recruitment,
correspondence, assignments of volunteer duties, name tags and thank you letters. This includes
individuals and community volunteer groups (Rotary, Lions Club, Churches, Safety team, schools,
etc.).
 Oversee the volunteer registration table on the day of the event.
 Troubleshoot issues and problems on the day of the event.
 Compile a master brief of the event.
 Work closely with Development Department on the involvement of VIPS, entertainment and the
production of the program.
Live Nativity
Take the lead in the logistics of the Live Nativity Scene outreach held at DHQ the four nights
preceding Christmas.
Primary responsibilities:
 Work with Corps, institutions and the community to provide volunteers to serve as cast members.
 Coordinate efforts with other key personnel to implement the program. This includes the pageant
director, food coordinator, set builders, etc.
 Coordinate the care and upkeep of costumers, scenery and use of live animals.
Other responsibilities:
 Work closely with Divisional Music Director in preparing for the Christmas Eve Candlelight
Service.
Partners in Community Service Gala
Serve as a member of the Development Department team to support the planning of the Partners in
Community Service Event.
Primary responsibilities:
 Attend all planning meetings and assist with developing and implementing the program.
Other responsibilities:
 Provide support in the securing of sponsorships and selling of tickets at the direction of the
Associate Director of Development.
 Secure volunteers and conduct necessary training for the evening.
MENTAL DEMANDS:
 Work under stressful conditions
 Interact with others with courtesy and tact
 Manage and prioritize multiple projects in an organized and efficient manner
 Supervise staff and volunteers
 Develop an extremely well managed database of volunteers, vendors, and donors to special
events
 Respond to crisis situations in a calm and effective manner
 Complete projects on schedule
 Maintain confidentiality
PHYSICAL DEMANDS:
The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching,
crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of
vision; driving a vehicle; pushing/pulling/lifting/carrying 10-15 pounds and occasionally more than
50 pounds.
COMMUNICATION DEMANDS:
The position requires talking to co-workers, clients, vendors; requires written communication to and
from co-workers, clients, vendor; talking on the telephones; requires responding to written or verbal
requests of co-workers, clients, and vendors; requires training/giving verbal and written instructions;
requires receiving verbal and written instructions; requires writing/composing written language;
requires reading; requires visiting/working at other worksites; requires communication via the latest
technologies

SKILLS/TECHNICAL KNOWLEDGE:
Valid Hawaii driver’s license
Prioritize multiple work tasks to meet deadlines
Marketing, communication and organizational expertise
EQUIPMENT NEEDS:
Use office equipment such as computers, photocopiers, scanners, calculators, etc.
NOTES:
The information in this job description indicates the general nature and level of work performed by
an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all
duties, responsibilities, and qualifications of employees assigned to this job. Management has the
right to add to, revise, or delete information in this description. Reasonable accommodations will be
made to enable qualified individuals with disabilities to perform the essential functions of this
position. Employee will be required to follow any other job-related instructions and to perform any
other job-related duties requested by management.
This document does not create an employment contract, implied or otherwise, other than an "at will"
employment relationship.
_______________________________________________________________________
Employee’s Signature Date
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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