||THE SALVATION ARMY
HAWAIIAN & PACIFIC ISLANDS DIVISION
PATHWAY OF HOPE CASE MANAGER
Department: DHQ Program Department
Position Title: Pathway of Hope Case Manager
Supervisor: Pathway of Hope Director
FLSA Status: Non Exempt
Date: January 2016
GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate
goal of all programs is a spiritual regeneration of all people.
MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the
universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its
mission is to preach the Gospel of Jesus Christ and meet human needs in His name without discrimination.
JOB SUMMARY: The Pathway of Hope (POH) Case Manager is responsible for providing strengths
based case management services to individuals and families enrolled in the program. POH builds upon the
good work for which the Salvation Army treatment programs and services are known. This initiative helps
motivated clients for an extended period of time; the approach increases the chances to remain sober and to
become self-sufficient. The POH case manager helps clients build a strong network of support in the
community. The case manager will conduct intake and assessments, provide one-on-one personal goal
setting, help clients navigate through barriers by sourcing services and making referrals especially
pertaining to housing, employment, and a place of community. The POH case manager will initially work
with individuals and families who are transitioning from The Salvation Army’s three treatment facilities.
The POH Case Manager is culturally competent and is able to draw upon the Hawaiian, Asian and Pacific
Islander cultural values that promote a healthy, balanced life style.
ESSENTIAL QUALIFICATIONS: A Bachelor's degree in Human Services/Social Work preferred, or
equivalent work experience, with knowledge of addiction and recovery, and an understanding of the issues
impacting Hawaii's homeless population. At least one year experience in substance abuse case management
with a Certificate on Substance Abuse Counseling (CSAC) may be substituted for a degree. A knowledge
of community resources preferred. Must have a current Hawaii State Driver’s License, and a personal
vehicle. CPR certified. The POH Case Manager must understand and support the work and the mission of
The Salvation Army reflected in character, values and beliefs.
· Report to the Director of Pathway of Hope. Abide by company policies and regulations and
protect the mission of The Salvation Army (TSA).
· Collaborate with a team of case workers to maximize resources and opportunities.
· Act as a liaison between POH and TSA treatment centers. Establish a professional working
rapport with counselors. Attend and consult with addiction program clinical staff during
Treatment Team meetings for case coordination and consultation.
Revised January 25, 2016
· Conduct intake and client assessments (URICA, Client Sufficiency Matrix and Herth Hope
Index). Provide one-on-one goal setting and lay out a reasonable action plan.
· Record and maintain accurate client information, with thorough data entry utilizing TSA’s
Bridges and Others (BO). Create monthly reports based on BO software for submission to
· Maintain client notetaking and documentation that are clear, thorough, complete and up-to
· Respect and adhere to client privacy guidelines (HIPAA, 42 CFR and relevant POH
· Meet with client and/or maintain contact on a regular basis to review Action Plan, to update or
revise as needed. Assist clients in identifying their barriers to success.
· Conduct Motivational Interviews to support clients in moving toward self sufficiency
· Assist clients in obtaining and appropriately utilizing community resources – particularly those
related to housing, employment and connections with a clean and sober network of support.
· Provide outreach services to clients in the community which may include home visits
· Engage clients in recovery support activities, including reestablishing and/or maintaining
sponsor contact, attending 12-step meetings ( AA/NA/Celebrate Recovery) or other recovery
· Transport clients to important appointments, including Court, Food Bank, Welfare, etc.
· Build a positive network of relationships with community resources as a representative of
· Support clients in their spiritual growth – maintain contact with Division Headquarters
Chaplain for assistance, consultation and referral
· Flexibility to adjust work schedule as necessary.
· Interact with clients, The Salvation Army staff, community resources, and stakeholders in a
professional and courteous manner at all times
· Attend required POH team meetings for case coordination and consultation
· Be accountable regarding POH resources and provisions especially following guidelines on
documenting financial and material assistance to clients.
· Perform office duties as assigned.
· Attend trainings in the community, as needed, for professional development
· Attend and complete all trainings as required by The Salvation Army policies.
· Work under stressful conditions
· Interact with others with courtesy and tact
· Manage and prioritize multiple projects in an organized and efficient manner to meet tight deadlines
· Respond to crisis situations in a calm and effective manner
· Complete projects on schedule
· Maintain confidentiality
· Maintain regular and punctual work attendance
The job of a POH case manager requires sitting; climbing and/or balancing; stooping, kneeling, bending,
stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use
Revised January 25, 2016
of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50
pounds; traveling by airplane.
The POH case management role requires talking to co-workers, clients, vendors; requires written
communication to and from co-workers, clients, vendor; talking on the telephones; requires responding to
written or verbal requests of co-workers, clients, and vendors in a timely manner; requires training/giving
verbal and written instructions; requires receiving verbal and written instructions; requires
writing/composing written language; requires reading; requires visiting/working at other worksites;
requires communication via the latest technologies
· BA degree in Social Work or CSAC (Preferred)
· Proficiency in Microsoft Word and Excel
· Basic understanding of data collection
· Valid Hawaii driver’s license
· Travel off-island as necessary
Use office equipment such as computers, photocopiers, scanners, calculators, etc.
DESCRIPTION OF WORK ENVIRONMENT:
It is important for the case worker to be highly motivated, to be a self-starter. Most work will be done at
outreach with clients in the community, with some desk work. Business casual attire during office and
client visits. May need to wear business attire for certain functions. Attendance at trainings, both in Hawaii
and on the mainland, is required.
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
- Please view Equal Employment Opportunity Posters provided by OFCCP
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure
is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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