Job Details

Requisition Number 04001 Rec Caseworker Lead
Post Date 12/6/2018
Title Caseworker
Posted Salary $17.00
City Chico
State CA
Description Please note: Completion of applicant profile is required to be considered. Before submission, take a moment to review your profile within the "edit your profile" tab. Data entered into the job application is assessed for ability to follow directions. Incomplete job applications will not be considered.

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POSITION: Chico Recovery Casework Lead
DEPARTMENT: Emergency Disaster Services Department
SUPERVISOR: Disaster Recovery & Response Coordinator and/or Chico Corps Officer
STATUS: Non-Exempt / Full Time
PAY: $17.00/hr

The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


Provide overall management and oversight for all phases of The Salvation Army Early Recovery/Long Term Recovery Project in Chico including coordination and supervision of recovery project employees, equipment, Emergency Disaster Services resources and distribution thereof. Ensure that all specifications, requirements and guidelines are being followed and recovery project is proceeding on schedule. Primary liaison to other community agencies, meetings and Divisional Headquarters.

The position is based on specific funding not to exceed past January 1, 2020. Continuation of this position past this time period will be subject to various factors to include a funding source for the position. Additionally, employment with The Salvation Army is considered "at will". This means that either you or The Salvation Army may terminate employment at any time, for any reason or no reason, with or without cause or notice”.


1. Communicate and coordinate with Disaster Recovery and Response Coordinator on all aspects of disaster recovery specific to those impacted by the Camp Fire.
2. Participate and attend weekly progress meetings/conference calls with Divisional Emergency Disaster Services (EDS) staff to communicate progress and needs identified.
3. Attend VOAD meetings (general membership and steering committee) as well as case management, housing needs, unmet needs and other Long-Term Recovery agency meetings as instructed and needed.
4. Compile meeting minutes and distribute to local and divisional leadership as needed.
5. Compile weekly update report and distribute to local and divisional leadership as needed.
6. Train employees and volunteers who are involved with the Early Recovery/Long-term recovery project.
7. Create, implement and maintain systems of tracking financial, statistical, grant related and other data as needed. Ensure all involved in Early Recovery/Long term recovery project follow set guidelines and requirements.
8. Become knowledgeable of services provided by other disaster relief organizations, such as FEMA and the American Red Cross to refer survivors to other organizations that may be able to meet needs that The Salvation Army cannot.
9. Create a list of community resources as a case management resource guide as well as a handout for persons needing referral to other resources.
10. Assist with the creation, implementation and ongoing assessment of assistance parameters throughout the course of the Early Recovery/Long-term Recovery Project in coordination with and under the direction of divisional and local leadership approvals.
11. Assist with the creation, implementation and coordination of casework processes that track assistance, referrals and ensure individuals are connected with the overall available resources and that prevent duplication of services.
12. Ensure training and use of standardized forms (paper or computer) to create a case-record for disaster survivors receiving assistance and appropriately document the survivor’s case, including family composition, disaster-caused needs and aid provided.
13. Update manually and/ or computer database client files by recording each contact made with the survivor and maintain records required for follow-up.
14. Assist individuals and families with referrals to access additional available Salvation Army resources, such as food, clothing, shelter, Emotional and Spiritual Care, etc. through the traditional social service office.
15. At all times, respect confidentiality at home, in public, in committee meetings, and in consultations with clients and other staff/volunteers.
16. Foster and demonstrate a commitment to diversity that is reflected in relationships with survivors, volunteers and staff.
17. Practice good stewardship of Salvation Army resources. This includes ensuring only eligible individuals receive disaster aid and accounting for any financial delivery mechanism, such as vouchers or gift cards, issued to the Camp Fire survivors.
18. Empower survivors to help themselves as much as possible, using the strengths and resources they possess.
19. Ensure the interface with survivors supports the mission of The Salvation Army
20. Provide decision making within approved guidelines when casework specialist needs additional approval or guidance. Contact and seek approval from supervisory leadership when necessary or unsure.
21. Assist the Casework Specialist with interviews, eligibility determination and case needed


1. Must have excellent active listening skills and be able to interact compassionately with individuals, who often have suffered a major traumatic loss and are under significant stress. Must be able to assess survivors’ eligibility without discrimination or bias.

2. May operate out of a stationary location, such as the Chico Corps or Distribution Center (DAC), where survivors come to them to apply for aid or may be assigned to an outreach team that heads out into the disaster-impacted area and assists disaster survivors in the field.

3. Depending on the size of the disaster operation or the scope or task at hand, the Chico Casework Specialist may be supervised by the Chico Officer and or Divisional Emergency Disaster Services Director.

4. The Chico Casework Specialist will often be connected to one or more Emotional and Spiritual Care Specialists who are operating at the same location or as part of the same Outreach Team. Casework Specialists should use Emotional and Spiritual Care Specialists to help defuse survivors who are agitated or otherwise emotionally distraught. The recovery project staff and employees are vulnerable to compassion fatigue and may wish to work with an Emotional and Spiritual Care Specialist daily to decompress after a day’s work.

1. 21 Years of age or older.
2. High School Diploma or G.E.D. equivalent.
3. Minimum 1 year of social service experience.
4. Bilingual preferred, but not required.

1. Must have minimum of 1 year supervisory experience.
2. Experience with community collaboration preferred.
3. Must have excellent English communication skills, both verbal and written. Spanish communication a plus.
4. Must be able to complete standardized paper forms, legibly and accurately.
5. Ability to respect and uphold confidentiality of clients.
6. Practice active listening, giving disaster survivors their full attention during the casework process.
7. Ability to promote, develop and maintain productive working relationships with a broad range of individuals. Must be able to communicate with and effectively interact with people from different cultures.
8. Flexibility and ability to work well under stress and in adverse conditions.
9. Knowledge of leadership and management principles as they relate to non-profit/voluntary organizations.
10. Knowledge of current community challenges and opportunities relating to the mission of the organization.
11. Knowledge of project management.
12. Self-motivated; able to work independently with a minimum of supervision, yet function as part of a team.
13. Must have the ability to interact with co-workers and the public in a positive and professional manner.
14. Ability to establish and maintain client rapport on an individual basis.
15. Ability to provide leadership, instruction and supervision to volunteers and program participants.
16. The ability to work with people of diverse backgrounds and circumstances.
17. Adherence to The Salvation Army’s “Protecting the Mission” policy and all Child Safety guidelines.
18. Must be able to develop, organize and implement individual and team activities.
19. Must be computer literate and proficient in Microsoft and Desktop Publisher programs.
20. Must hold a valid California Driver’s License and be at least 21 years of age with driving performance history sufficient to allow continued insurance coverage Salvation Army underwriting guidelines is required.
21. Ability to pass The Salvation Army’s “Decision Driving” test and to adhere to policies and guidelines.

• Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities
• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
• Ability to grasp, push, and/or pull objects
• Ability to reach overhead
• Ability to operate telephone
• Ability to lift up to 25 lbs.
• Ability to operate a computer
• Ability to process written, visual, and/or verbal information
• Ability to operate basic office equipment and tools
• Some travel required.

E. REQUIRED TRAINING (in progressive order)(will be provided):
1. SALARMY- Introduction to The Salvation Army Emergency Disaster Services
2. MEDIC FIRST AID- Basic Plus (CPR, AED and First Aid for adults)
3. SALARMY- Emergency Assistance in Disaster Operations

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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