Job Details

Requisition Number 04300 TLC Case Manager (Next Step) SSS
Post Date 10/16/2020
Title Case Manager
City Sacramento
State CA
Description Please note: A completed applicant profile is required to be considered. Prior to submission, take a moment to review your profile within the "edit your profile" tab. Incomplete job applications will not be considered.
Resume will be greatly appreciated but is not required to apply.


DEPARTMENT: Sacramento Social Services

REPORTS TO: Next Step Transitional Living Center Supervisor

FLSA Status: Non-exempt (hourly)

General Statement

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is a spiritual regeneration of all people.


The purpose of this position is to assist clients of the Next Step Transitional Living Center Program in their efforts to maintain sobriety and to prepare for and access affordable housing. It is also to assist clients with job search skills, job placement and achieve a level of self-sufficiency to stay in housing.


1. Adheres to agency’s policies and procedures.

2. Provides holistic case management to clients within the Next Step Transitional Living Center Program. Case management tasks will include intake, assessment, information and referral, housing case management, application assistance, placement, and follow-up services.

3. Provide case management geared to housing assistance and job development. Employment services will include job preparation, job search, and workshops. Housing case management will include intake, assessment, information and referral, including application assistance, placement, and follow-up services.

4. Implements case management standards as required by all funding sources including Salvation Army

5. Establishes and maintains a housing referral system for clients, including landlords, rental agencies, management companies, local and regional housing authorities.

6. Assists in coordinating periodic workshops for clients and potential clients on housing, employment and related issues.

7. Assists in coordinating and assigning clients to various onsite AA, NA and processing groups. As well as maintaining a list of other community and Salvation Army programs which assist with the maintaining of sobriety.

8. Maintains accurate and confidential case records on each client served.

9. Enters, tracks and reviews Bridges client data.

10. Ensures Case Management sessions are available to each client at least twice a month. As a Case Manager you will be assigned your caseload by the Lead Case Manager.

11. Attends trainings as required by The Salvation Army.

12. Completes and submits all required paperwork in a timely fashion as designated by the supervisor. Meets deadlines and department productivity demands.

13. Coordinates with the Next Step Supervisor to ensure house rules are being followed, proper discipline and accountability is being enforced/maintained, and to UA clients upon intake, suspicion of use and/or at random intervals.

14. Works with Next Step Supervisor to assist with monitoring the front desk.

15. Acts as role model within and outside the agency.

16. Maintains a positive respectful attitude.

17. Communicates regularly with supervisor about program issues.

18. Consistently reports to work on time prepared to perform duties of position.


1. Education Requirements
AA degree in a related social services field, one to three years of experience or a combination of education and experience. Experience working in the housing arena, accessing housing for clients, conducting case management and providing outreach and education services.

2. Skills
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

3. Physical Requirements
To perform this job successfully, the incumbent must be able to perform the essential duties with or without accommodation.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact when being scheduled for the interview.
Questions regarding reasonable accommodations may be directed to the Eugene D. Jones:
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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