Job Details

Requisition Number 20-2545- Lahaina Homeless Outreach Programs
Post Date 9/23/2020
Title Case Manager
City Lahaina
State HI



Case Manager

DEPARTMENT: Homeless Outreach Programs


SUPERVISOR: Lahaina Officer in Charge, Maui County Coordinator

FLSA STATUS: Non-Exempt, Full Time

GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual regeneration of all people.

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the Gospel of Jesus Christ and meet human needs in His name without discrimination.


This position is publicly funded by grants from the County and the State governments. The primary goal of this position is to help clients successfully transition to permanent housing. As Case Manager you will assist with the care and wellbeing of homeless clients by providing basic supplies, services, referrals and case management.


· Valid driver’s license

· CPR training

· Must have good team management skills


· Work in close coordination with the Lead Case Manager, Lahaina Officer in Charge, Family Life Center staff and Maui County Coordinator as the “Homeless Programs management team” to develop, implement and maintain goal-oriented outreach plans.

· Assist in the management and supervision of all aspects of the Homeless Programs.

· Assess needs for services, encourages use of services, makes referrals, and act as an advocate to enable clients to access needed services.

· Develops trusting relationships with persons who are homeless and acts as their advocate when appropriate.

· Maintain good case notes and work with clients to help them achieve stated goals.

· Collect, compile and maintain necessary data for TSA statistics and State and County grant requirements.

· Input and/or compile all required data for the Salvation Army Databases and the State of Hawaii HMIS data base.

· Maintain client files in accordance with the State and County grant requirements and maintain client confidentiality at all times.

· Attend all available training sessions, county CES meetings, weekly/monthly Homeless Outreach and program staff meetings and attend weekly client evaluations with case managers.

· Develops a good working knowledge of referral agencies eligibility requirements, procedures, waiting periods, and any other information needed in the assistance of clients.

· Foster and maintain good collaboration and cooperation with other service providers.


Performs other duties as assigned.


· Work under stressful conditions

· Interact with others with courtesy and tact

· Manage and prioritize multiple projects in an organized and efficient manner to meet tight deadlines

· Respond to crisis situations in a calm and effective manner

· Complete projects on schedule

· Maintain confidentiality

· Maintain regular and punctual work attendance


The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds; traveling by airplane.


The position requires talking to co-workers, clients, vendors; requires written communication to and from co-workers, clients, vendor; talking on the telephones; requires responding to written or verbal requests of co-workers, clients, and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies


Valid Hawaii driver’s license.

Travel off-island as necessary (if needed)


Use office equipment such as computers, photocopiers, scanners, calculators, etc.


Work will be outdoors and indoors at the Lahaina Corps facility or around the island of Maui. Attendance at meetings and trainings, both in Hawaii and on the mainland, may be required.


The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Employee’s signature: ____________________________________Date: _____________________

Supervisor’s signature: ____________________________________Date:________
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Apply On-line
Send This Job to a Friend