Job Details

Requisition Number AK20K-021-R02 Donor Relations Director
Post Date 7/21/2020
Title Donor Relations Director
City Anchorage
State AK
Description The Salvation Army Alaska Divisional Headquarters is now hiring a Donor Relations Director. This is Full-time, Exempt position. Salary TBD.
Health benefits available with this position.


The Donor Relations Director (DRD) plays a key and integral role in the success of the Alaska Division’s fund development efforts, specifically through ongoing and proactive relationship management, strategic communications plans, gifts cultivation and solicitation activity with an assigned caseload of qualified major and corporate donors. In this role, the DRD will identify, qualify, be assigned, cultivate, solicit and steward major gift and corporate donors acting as the primary contact between The Army and the assigned caseload, with an emphasis on securing gifts of $5,000 and higher, increasing major and corporate gifts to The Salvation Army while retaining and strengthening existing giving.
General Statement: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people.
MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.
• The DRD establishes, manages and fulfills a caseload communications plan, including individual fund-raising goals and personalized strategies, to effectively steward, educate, cultivate and solicit gifts from major and corporate donors each fiscal year, with an emphasis on gifts of $5,000 and higher.
• Manages a caseload of 150+ assigned and qualified major and corporate donors and will maintain and seek to engage with a small additional prospective donor “watch list” as assigned, following the agreed upon communications plan that is specific to each donor and prospect and working, as appropriate, with donor leadership volunteers to secure visits with those in their peer networks who are assigned.
• Works diligently to meet territorially approved annual activity metrics and income production goals and is purposeful about every visit and communication and the desired outcome for each “touch.”
• Leads in one-to-one solicitation, gift acknowledgement and stewardship communication, traveling as necessary, establishing and maintaining excellent donor relations, providing written proposals to major and corporate gift prospects as needed, and including Army and/or volunteer leadership as appropriate.
• Leads the development of team solicitation strategies and facilitates the team planning process for peer-to-peer cultivation and solicitation approaches, involving leadership volunteers and internal leadership, as deemed appropriate. Develops research and briefing memos in preparation for team discussions. Works with territorial prospect research manager and local staff who are trained to do research to develop donor profiles to inform “moves management” strategies and planning conversations.

Duties of the position
• Meets regularly with supervisor to discuss and refine caseload plans, donor strategies, to track progress, to receive coaching, and to keep open lines of communication.
• Participates in recommended professional trainings as budget allows, conference calls with other major gifts, planned giving and corporate staff, conference kindred sessions and other professional development opportunities.
• Works in close conjunction with other fund development officers, pursuing and contributing to harmonious collaboration between direct marketing, social media, foundation, and planned giving staff for optimal integrated strategies in regard to major donor and corporate communications as well as overall department initiatives.
• Works in close collaboration with local officers, program, finance and fund raising staff to present local Army resource development needs that correspond to where donors and prospects reside, while always being responsive to each donor’s interests (even if elsewhere) and attentive to fiduciary responsibilities (donor intent with gifts).
• Works in collaboration with program, finance, development and graphic design / communications, and admin support staff to develop a portfolio of giving opportunities (cases for support) that documents funding needs in terms of real program costs, how dollars impact people, outcomes being (and which could be) achieved, shortfalls and exciting mission advancement opportunities. Presents these opportunities to donors to effectively match donor interests with Army service delivery advancement needs.
• Makes it a priority to take donors on site visits to tour Army programs and to facilitate face-to-face briefings of donors by Army leaders.
• Supports and contributes to, as requested, overall territorial policies, business practices and strategies to continually increase major gifts and corporate revenue and program growth.
• Keeps management apprised of all significant interactions, inputting contact reports to the Portfolio donor database system as required, sharing a continually updated itinerary, fulfilling all monthly and other reporting requirements, and consulting with leadership when needed to understand organizational priorities, to develop strategies that benefit both donor and the Army, and to troubleshoot challenging situations.
• Stays driven toward goals and focused on caseload, but makes effective use of volunteerism opportunities, events and other initiatives to engage with assigned donors, to bring them closer to the Army, and to deepen their awareness of the impact of our work, especially in areas of interest to them. Participates in such opportunities alongside caseload constituents. Works with other staff and leadership (including leadership volunteers) to develop new major donor / prospect cultivation events, such as private receptions, dinners in homes, or seminars, targeted toward those with high philanthropic capacity.
• Manages all office systems related to DRD duties, including maintaining updated Portfolio donor files, tracking spreadsheets, correspondence and gift acknowledgments, etc., in keeping with department policies and procedures. Documents all donor interactions through Portfolio contact reports and according to established business practices. Carries out any office and computer-related tasks important to fulfilling the goals of the position.
• Ensures excellent customer service is provided to donors through accessibility to staff and leadership (as granted), timely responsiveness, quality in all interactions and personalized communications.
• Ability to travel (30% of time)
Performs other related duties as assigned by Divisional Director of Development.

• Ability to work under high pressured conditions.
• Interact with others with courtesy and tact.
• Manage and prioritize multiple projects in an organized and efficient manner to meet tight deadlines and complete on schedule.
• Respond to crisis situations in a calm and effective manner.
• Maintain confidentiality.
• Maintain regular and punctual work attendance.

Speaking, sitting, bending, walking, pushing, pulling, standing, kneeling, stooping, reaching,
handling, climbing, and balancing. Hearing and visual acuity must be within normal limits. Lifting and moving objects weighing up to 50 pounds. Must be able to operate a motor vehicle.

The position requires: professionally communicating verbally with co-workers, other departments and program staff, clients, vendors, donors, volunteers, board members, philanthropic decision-makers, and officers; written communication; talking on the telephone; responding to written or verbal requests; training/giving verbal and written instructions; receiving verbal and written instructions; writing/composing written language; reading; visiting/working at other worksites and non-worksite locations; communication via the latest technologies.
• Bachelor’s degree or comparable experience, plus a minimum of five years of experience in a non-profit fundraising role with a proven track record of major gifts success.
• Effective interpersonal, conversational and presentation skills, demonstrating emotional intelligence, situational awareness, excellent writing abilities and strong case development and pitching skills.
• The selected individual should enjoy problem solving, think strategically and creatively, and take initiative with good follow through.
• Willingness and ability to travel.
• Valid Driver’s License required.
• Able to work independently in a fast-paced environment without extensive admin support.
• Demonstrate they are goal-oriented,
• Must embrace, support and reflect well on The Salvation Army’s mission and values through one’s professional responsibilities and behavior at all times.

• Valid driver’s license required.
• Travel as necessary (30% travel).
• Computer proficiency, including Microsoft Office tools and familiarity with donor management software and email applications.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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