Job Details

Requisition Number 06045 Banquet Server 02/27
Post Date 2/27/2018
Title Food Service
City Ewa Beach
State HI
Description POSITION TITLE: Banquet Server
DEPARTMENT: Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii)
SUPERVISOR: Events Manager, Events Coordinator
FLSA STATUS: Non Exempt
CLASSIFICATION: Part Time, On Call, Hourly

GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional and physical regeneration of all people.

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

KROC CENTER HAWAII VISION: Kroc Center Hawaii is a community center where families, individuals and relationships thrive in the name of Jesus.

POSITION SUMMARY:
The Banquet Server will be responsible primarily for food and beverage service, clearing tables, set up and clean-up of all banquet functions and will be expected to meet and exceed the expectations of all of guests. They will be dedicated to provide an exceptional experience at each celebration.

The Banquet Server will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the way he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

REQUIRED EDUCATION AND EXPERIENCE:
1. High School diploma or GED equivalent.
2. Must be 18 years of age.
3. Must understand English and follow verbal directions and can communicate effectively.
4. At least one year previous banquet or restaurant service experience.

PREFERRED EDUCATION AND EXPERIENCE:
Previous customer service experience preferred.
Extensive experience in food and beverage industry, specifically banquet service desired.

ESSENTIAL FUNCTIONS:
1. Maintains a commitment to customer service and guest satisfaction
2. Performs all guest contact activities such as serving food and beverage, responding to guests’ inquires in cordial, efficient and professional manner
3. Knowledgeable of events, menu items
4. Ensures food and beverage is served while maintaining a consistent presentation and proper temperature
5. Knowledgeable of events, menu items, table settings, service ware and the correct preparation and garnishing methods
6. Ability to follow directions from Banquet Event Order (BEO) with strong attention to detail
7. Responsible for setting up, serving, maintaining and breaking down banquet rooms
8. Ability to carry large and heavy trays on a continuous basis throughout a shift
9. Report needed repairs or unsafe conditions to supervisor
10. Respond quickly to requests from guests, clients, supervisors or management in a timely, friendly and efficient manner
11. Resolves and follows up with guest issues promptly and with great care and effectiveness to ensure satisfaction
12. Maintains supplies neatly and organized to standards
13. Provides a professional image always through appearance and dress
14. Perform other duties as assigned

MENTAL DEMANDS:
1. Strong organizational skills and ability to multi task
2. Detail oriented and attention to detail
3. Ability to work in a fast-paced environment and maintain poise under pressure
4. Ability to maintain a self-motivated and self- directed schedule
5. Ability to take projects from beginning through completion
6. Respond to crisis situations in a calm and effective manner
7. Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work.
8. Able to work with limited supervision, and work in a team setting with other professionals.
9. Exercise good judgment and comfortable taking initiative with projects.

PHYSICAL DEMANDS:
The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; continuous standing; continuous walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; continuous pushing/pulling/lifting/carrying 50-75 pounds and occasionally more than 75 pounds. This employee may also be required to work weekends, evenings and holidays.

COMMUNICATION DEMANDS:
The position requires talking to co-workers, guests, clients, vendors; requires written communication to and from co-workers, guests, clients, vendor; talking on the telephone; requires responding to written or verbal requests of co-workers, guests, clients, and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies.

The position requires the ability to interact with co-workers and the public in a positive, professional manner in conformity with The Salvation Army Mission Statement. The position also requires the ability to work with people of diverse backgrounds and circumstances.

DESCRIPTION OF WORK ENVIRONMENT:
Most work will be indoors at the Kroc Center Hawaii Education & Resource Conference Center, Classrooms, Kitchen, administrative offices and anywhere else throughout the Center where banquet service may be needed. Attendance at trainings and conferences, both in Hawaii and on the mainland, may be required.

EQUIPMENT NEEDS:
Equipment used includes general office equipment such as computers, photocopiers, scanners, printers, fax machines, telephone (office, cell, PDA), and 10-key calculator, various equipment such as coffee and espresso machines and other kitchen appliances.

CERTIFICATES & LICENSES:
TB Certificate

CLEARANCES:
The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.


The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
• Interested parties must apply online at http://www.kroccenterhawaii.org/careers.html

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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