Job Details

Requisition Number 20-2725
Post Date 11/23/2020
Title Case Manager
City San Francisco
State CA
Description Railton Place- Case Manager/LifeSkills Coordinator
Reports to Director of Railton Place
Non Exempt- Full time, 40 Hours Per Week
Department: SF Railton Place

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in his name without discrimination.

“Our vision is to provide supportive services designed to empower individuals to achieve life-long independence and a fulfilling sense of community belonging through a commitment to healthy living, the equipping of vital life skills, the modeling of productive contributions to society. Railton is a community of individuals who support and inspire each other for life-long self-sufficiency and independence.”

“At Railton Place, we strive to provide compassionate, yet firm programming that is respectful of the basic rights and dignity of all people. All clients are respected and there is no discrimination based on age, religion, sexual orientation, or gender.”

This position is responsible for case management, life skills coordination, intake, assessment, and discharge processing in a structured transitional or permanent housing program. The case manager will help participants achieve stability, increase levels of income, and achieve greater self-determination. The case manager will provide individual assessments to determine interests and needs and to develop an on-going case plan. The case manager will be familiar with community linkages and referral resources. The case manager will work in collaboration with the Mental Health and Recovery Specialist to help the client achieve their goal of independent living.

1. Participate in the assessment, screenings, and referral process for prospective Railton Place Housing residents.
2. Provide a complete orientation to all new clients assigned to caseload.
3. Interview each assigned client during their first week in the housing program to assess the client’s history, strengths, academic abilities, vocational abilities, psychosocial development, and independent living skills.
4. Consult with team members and complete a case plan.
5. Conduct weekly case management sessions with all assigned clients and create written reports detailing client progress and all services utilized.
6. Maintain order and cleanliness of the work area.
7. Maintain a current list of support agencies and programs in the community.
8. Participate in program participants house meetings and communicate any new or revised agency policies. Lead discussions, facilitate problem-solving, and case planning.
9. Develop and facilitate, on a weekly and monthly basis, various life skills classes in areas including but not limited to financial literacy/budgeting, health, nutrition, ADL’s (activities of daily living), check writing, use of public transportation, accessing benefits, the responsible use of resources, cooking, housekeeping as well as acceptable social, work and interpersonal behaviors among others.
10. Maintain accurate records of classes, resident attendance and participation in all Life Skills classes and presentations – both electronic and hard copy.
11. Recruitment of volunteers qualified to provide instruction in required areas of education/employment.
12. Planning, hosting, and participating in all Railton Place community events is mandatory.
13. Interact with clients and intervene in crisis situations.
14. Write reports and compile statistical data.
15. Attend all staff meetings as required and mandatory in-service training.
16. Complete accurate and timely client chart maintenance.
17. Drive TSA vehicles to run errands and shop for food and supplies for residents, community dinners/lunches, Friday food market, etc.
18. Maintain appropriate social interactions with clients at all times.
19. Keep in close contact with other team members in order to create the most comprehensive and helpful case plan possible.
20. Refer clients needing more extensive services to outside agencies and programs.
21. Establish and maintain relationships with agencies to network client services.
22. Successfully help clients adhere to housing participant agreements.
23. Be a continuous learner and collector of resources in the following areas: financial literacy/budgeting, health, nutrition, public transportation, city resources, accessing benefits, cooking, housekeeping, interpersonal, social, and work communication and behavior, job readiness, job search and resume, interviewing, etc.
24. Comply with The Salvation Army’s accountability policies and procedures.
25. Consult and collaborate with other team to ensure continuity of care for clients.
26. Possess cursory knowledge of all funding sources and subsequent client requirements (program and housing).
27. Perform other duties as assigned by the Director.

1. Evaluate, record, and report on client’s progress in a timely and professional manner; compile and maintain all necessary data for statistical records and submit. Make sure that case records and files are meticulously maintained
2. Regular use of electronic health record is mandatory for updating client files.

1. Confidentiality is required in all areas of personnel, programs, and operations except as required under law.
2. Open and clear communication is imperative and is expected in all aspects of the job.
3. Attend 10 hours of training a year to include CPR and First Aid Training.
4. Complete all required PTM (Protecting the Mission) training annually.
5. Know, understand, and enforce all of the PTM and Child Safety Policies of TSA and the RJKCCC (copies available in every venue).
6. Ensure that members and staff follow the policies regarding code of conduct.
7. This position is a mandatory Child Abuse reporter and must submit all required reports in a timely manner to the proper authorities and/or supervisors.

1. Bachelor’s degree with some experience or 5+ years of extensive related experience will be considered. Master’s degree in Social Work, Psychology or Counseling preferred.
2. Must be at least 21 years of age.
3. Command of the English language and excellent written and verbal skills.
4. Bilingual applicants; English/Spanish preferred
5. Experience with life skills; ability to plan and implement life skills programming for individuals and in groups settings that will inspire participants to achieve their goals.
6. Network with community agencies in order to link clients to vocational/employment, educational, housing and other resources.
7. Respect and concern for the cultural diversity of all served by the agency.
8. Experience working from a strengths-based, client-centered, trauma informed perspectives.
9. Experience working with the homeless, economically disadvantaged, mentally ill, and the chemically dependent adults.
10. Experience working with veterans, adults struggling with homeless and adults in recovery.
11. The ability to communicate and work effectively with program participants and staff from various ethnic and cultural backgrounds.
12. Ability to set goals, plan, and organize.
13. Excellent organizational skills and ability to carry out multi-tasks efficiently and accurately.
14. Detail oriented and the ability to work independently with minimal supervision as well as part of a team.
15. Excellent computer skills with knowledge of MS Word and Excel.
16. Energetic, enthusiastic, creative and initiative a must.
17. Maintain good communication and rapport with other staff members, personnel and the public.
18. Knowledge of Salvation Army programs, practices, policies and organization.
19. Maintain highest level of integrity and confidentiality in all areas such as personnel, programs and operations.
20. Possess or obtain a valid California Driver License upon Administration request, as this position requires driving at times.
21. Maintain a valid (clear) driving record/license during entire time of employment.
22. Must take and pass The Salvation Army Fleet Safety Test and Protecting the Mission training upon Administration request.

PC, Fax Machine, Telephone, Calculator, Copier, Printer
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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