Job Details

Requisition Number 06045 HW Mngr 09/18
Post Date 9/18/2019
Title Management
City Ewa Beach
State HI
Description POSITION TITLE: Health and Wellness Manager
DEPARTMENT: Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii)
SUPERVISOR: Program Director

GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional and physical regeneration of all people.

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

KROC CENTER HAWAII VISION: Kroc Center Hawaii is a community center where families, individuals and relationships thrive in the name of Jesus.

The Health & Wellness Manager is responsible for the day to day operations of the H&W Department. The H&W Manager will handle service recovery, customer relations, exercise leadership, quality and safety assurance and program management for this area. The Health & Wellness Manager will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

1. High school graduate or GED.
2. Three years of personal training and program design.
3. Three years of sales experience preferred.
4. Two years management experience or program management experience.
5. Personal Training Certification required (minimum of one): ACE, ACSM, NASM, NATA, NSCA.
6. Current CPR and First Aid certification (may be acquired after employment).
7. Experience in coaching/motivating groups & leadership skills.

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities will be accepted.

Bachelor’s degree in Physical Education, Exercise Science, Exercise Physiology or related field preferred.

1. Recruit, hire, train and develop a high-performance team consisting of, but not limited to, Health & Wellness Coordinator(s), fitness attendants, group trainers, personal trainers, massage therapists, and wellness consultants.
2. Conduct regular meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual, departmental and center goals.
3. Make hiring, promotion, disciplinary, and termination recommendations

4. Direct Group Exercise program: identify program needs; research and recommend new class formats; coordinate class schedules; schedule, mentor and evaluate instructors
5. Identify and maximize opportunities to build awareness and wellness participation within the community through internal promotion and external partnerships
6. Utilize best practices learned from IDEA and IHRSA
7. Take the initiative in creating unique revenue generating programs to boost H&W revenues
8. Develop and lead revenue generating activities, including but not limited to: complimentary workouts, seminars, workshops, etc. and assists the membership team with fitness presentations as needed.
9. Work cross-functionally with membership and marketing teams to achieve member retention goals
10. Establish a safe, healthy, and community-focused environment that delivers high member satisfaction and progressive health outcomes and track and capture these success stories
11. Assist members and guests and encourages their involvement in fitness programs.
12. Strong interpersonal & communication skills. Able to generate, maintain & demonstrate a friendly, enthusiastic and positive attitude.
13. Possesses a strong member service focus. Responds professionally to requests and inquiries from guests, members and staff to ensure effective long-term problem resolution.
14. Provides oversight for the preventative maintenance program to ensure compliance to guidelines. Check facility and equipment for defects and schedule repairs. Discard defective equipment following established procedures. Provide guidance in equipment selection and replacement and make recommendations as warranted.
15. Lead every aspect of the daily cleanliness of the fitness facilities and locker rooms.
16. Maintain inventory of equipment and supplies; submit purchasing requisitions as needed to meet operational needs while following budgetary guidelines and procedures for procurement.
17. Create and effectively communicate policy and procedure updates to members and staff, leading to positive guest experiences and operational consistencies.
18. Attend weekly and monthly team meetings.
19. Follow and ensure adherence to The Salvation Army Policies and Procedures.
20. Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii.
21. Maintain regular and punctual work attendance.
22. Perform other duties as assigned.

1. Strong organizational skills and ability to multitask.
2. Detail oriented and attention to detail.
3. Ability to work in a fast-paced environment and maintain poise under pressure.
4. Ability to maintain a self-motivated and self- directed schedule.
5. Ability to take projects from beginning through completion.
6. Respond to crisis situations in a calm and effective manner.
7. Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work.
8. Able to work with limited supervision, and work in a team setting with other professionals.
9. Exercise good judgment and comfortable taking initiative with projects.

The position required a high degree of energy, physically fit and have the endurance to complete the workout. Physical effort required for daily duties include lifting heavy weights, squatting, bending, reaching, spotting & prolonged standing and walking. Must be able to frequently lift and /or move up to 50 pounds.
The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; pushing/pulling/lifting/carrying 50-75 pounds and occasionally more than 75 pounds. This employee may also be required to work weekends and evenings.

The position requires talking to co-workers, clients, vendors; requires written communication to and from co-workers, clients, vendor; talking on the telephone; requires responding to written or verbal requests of co-workers, clients, and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies.

The position requires the ability to interact with co-workers and the public in a positive, professional manner in conformity with The Salvation Army Mission Statement. The position also requires the ability to work with people of diverse backgrounds and circumstances.

While performing the duties of this job, regularly exposed to moving mechanical parts. The noise level in the environment is occasionally loud. Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business.

Most work will be indoors at Kroc Center Hawaii administration office. Attendance at trainings and conferences, both in Hawaii and on the mainland, may be required. Extensive travel is possible, including air travel, driving long distances, night driving, overnight travel, and extended travel of three days or more.

Cardio and strength training equipment may be needed.

Current CPR and AED certificates may be acquired after employment.
Personal Training Certification required (minimum of one): ACE, ACSM, NASM, NATA, NSCA
The candidate chosen for this position must have a valid driver’s license and insured transportation.
On an annual basis, employees are required to participate in The Salvation Army’s Fleet Safety Program.

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

• Interested parties must apply online at

Equal Opportunity Employer. Minorities/Women/Protected Veterans/Individuals with Disabilities.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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