Job Details

Requisition Number 11-180 Program Coordinator - CAS/Hope Harbor
Post Date 10/16/2020
Title Program Coordinator
City Los Angeles
State CA

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


The Program Coordinator provides professional, compassionate and safe care for all residents. The Program Coordinator will ensure that all Client Aides are properly trained and will assist the Program Manager in making sure that all shifts are properly covered. The Program Coordinator provides oversight and direction to the Case Managers and Housing Navigators, in the absence of the Program Supervisor. The Program Coordinator will assist the Program Supervisor to ensure that the program maintains programmatic and fiscal compliance.


1. Respond to client’s needs promptly, professionally, and with great courtesy.
2. Co-supervise Client Aides and Case Managers alongside the Program Supervisor.
3. Ensure that all Client Aides are properly trained and that all shifts have the required coverage per client ratios.
4. General monitoring of clients to ensure that a safe, quiet and friendly atmosphere is maintained.
5. Complete all intake forms and records, establishing an individual resident file for new intakes.
6. Regularly and accurately maintain client data in HMIS and paper file, including complete documentation of all activities, services, and outcomes achieved.
7. Update case notes, snap shots, and general client information within 72 hours of meeting with client.
8. Enter and update all HMIS data as needed.
9. Follow all program rules and TSA policies and procedures.
10. Complete all daily logs, gather all needed signatures and give complete end-of-shift reports to the oncoming shift and to the Program Manager.
11. Collaborate with the Housing Navigator to enroll clients in the CES system.
12. Complete VI-SPADT and Next Step Tool with all eligible clients to ensure they are in the CES system.
13. Confirm client is linked to and receiving mental health services, physical care provider, and other services as needed.
14. Must be able to work evenings, weekends, and holidays.
15. Other duties include medication monitoring and maintaining all elements of client folders with emphasis on accuracy, thoroughness, and timeliness.
16. Document and report unusual occurrences, incidents and injuries.
17. Ensure that dorm rooms are neat and clean, hallways are free of obstructions and other safety hazards.
18. Respond promptly and appropriately to emergency situations.
19. Assist with kitchen duties as needed and with monitor cleaning common areas daily, room turnovers, house laundry, and donations.
20. Always maintain resident confidentiality.
21. Assist Program Supervisor with contract billing and fiscal compliance.
22. Perform other duties as assigned by your immediate supervisor and/or management personnel.


1. High School Diploma or equivalent.
2. Mental health and substance abuse work experience.
3. At least 1-year work experience with the homeless population strongly preferred.
4. Must possess a valid Class C California Driver’s License.
5. Bilingual English/Spanish preferred.
6. Must pass criminal background check to be eligible for employment.
7. The ability to read, write, speak and understand English.
8. Attainment of at least 18 years of age.
9. CPR/First Aid Certification.
10. TB cleared prior to hire.


1. Driving Test, clean MVR.
2. Knowledge of HMIS preferred.
3. Proficient in Microsoft Office.
4. Ability to actively listen and take genuine interest in helping homeless individuals to address and reduce barriers to independence.
5. Ability to obtain annual TB test and complete other required Salvation Army trainings (decision driving, PTM, etc.)
6. Good time management and communication skills, both verbal and written. Professional telephone etiquette.
7. Meet deadlines, work with attention to detail.
8. Strong interpersonal skills with both clients and staff in a professional and respectful manner.


Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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