Job Details

Requisition Number Homelessness Program
Post Date 1/13/2021
Title Program Assistant
City Monterey
State CA
Description The Salvation Army
Golden State Division
Monterey Peninsula Corps

POSITION: Homelessness Program Assistant
SUPERVISOR: Director of Good Samaritan Center
STATUS: Non-Exempt, Full-Time

The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

OVERVIEW:
The Homelessness Program Assistant:
• Provides a welcoming atmosphere and excellent customer service to our clients
• Conducts preliminary assessments of client needs.
• Refers clients to appropriate staff.
• Maintains basic services of Good Samaritan Center
• Maintains daily homeless statistics
Requirements
DUTIES:
• Acts as the initial point of contact: greeting clients, answering phones
• Monitors/assists all front desk services:
o Showers
o Laundry
o Set-up and breakdown of the multipurpose room - meals/events
o Food box distribution
o Gas Vouchers,
o Other hands-on duties
o Directs all incoming and outgoing client phone calls to the appropriate staff person.
o Under the supervision of Good Sam leadership, provides information and referrals:
 Appropriate community resources
 Appropriate Salvation Army programs
o Assists with deescalating troubled clients
• Assists in monitoring the interior and exterior of the facility.
o General clean-up of facility and grounds - keeping all areas clean and free of trash.
o Notifies the Director and Corps Officer of all safety issues and emergencies

• Office Duties
o Data entry:
 Food boxes
 Holiday client information,
 Daily homeless information
 Maintenance of all client files
o Prepares outgoing mail
o Prepares documentation for all donations and distributions of donated items
o Maintains front office bulletin board

• Driving duties, as needed

QUALIFICATIONS
• High school diploma
• Valid California Driver License
• Strong written and verbal communication skills
• Willing to take initiative
• Good organizational skills
• Able to work with a diverse group of individuals
• Able to multi-task and set priorities
• Excellent phone etiquette
• Able to maintain accurate client documentation and records
• High level of integrity and confidentiality
• Strong “team player”
• Consistent, fair and friendly
• Confident in meeting and relating to the public
• Work positively with staff members
• Able to work with MS Office software programs
• Able to work with limited supervision
• Able to manage demanding and difficult client situations
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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