Job Details

Requisition Number 20-2600- POH Case Manager
Post Date 10/14/2020
Title Case Manager
City Honolulu
State HI

Department: DHQ Program Department
Position Title: Pathway of Hope Case Manager
Supervisor: Director, Oahu Family Services
FLSA Status: Non Exempt
Date: October 14, 2020

GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual regeneration of all people.

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the Gospel of Jesus Christ and meet human needs in His name without discrimination.

JOB SUMMARY: The Pathway of Hope (POH) initiative of The Salvation Army aims to provide strengths-based case management services to individuals and families who are either homeless or at risk of becoming homeless, and who desire to increase their ability to become more self-sufficient. The Case Manager will participate in community outreach, conduct client intakes and assessments, provide one-on-one personal goal setting, help clients navigate through barriers by sourcing services, make referrals, advocate for clients especially pertaining to housing, employment, and a place of community. The Case Manager will follow through on assigned cases. The POH case manager helps clients build a strong network of support. The Case Manager will write case notes and case plans and collect and enter client data into identified social services management systems, such as the HMIS. The Case Manager provides services according to the standards of The Salvation Army, is culturally competent and is able to draw upon the Hawaiian, Asian and Pacific Islander cultural values that promote a healthy, balanced lifestyle.

ESSENTIAL QUALIFICATIONS: A Bachelor's degree in Human Services/Social Work/Psychology preferred, or equivalent work experience, with knowledge of addiction and recovery, community re-entry, and an understanding of the issues impacting Hawaii's homeless population. A Certified Substance Abuse Counselor (CSAC) certificate may be substituted for a degree. A knowledge of community resources preferred. Must have both a current Hawaii State Driver’s License, and a personal vehicle and be CPR certified. The POH Case Manager must understand and support the work and the mission of The Salvation Army reflected in character, values and beliefs.

• Conduct intake and client assessments as appropriate which may include the Vulnerability Index and Service Prioritization Tool (VISPADT), and Pathway of Hope tools such as URICA, Client Sufficiency Matrix and Herth Hope Index.
• Provide one-on-one goal setting. With client input, recommend a reasonable action plan for each case using best practices from the Pathway of Hope manual.
• Receive referrals from partner agencies including the coordinated entry system.
• Assist clients in obtaining and appropriately utilizing community resources, particularly those related to housing, employment, recovery support programs, educational opportunities, and other relevant services.
• Work with clients to facilitate the transport to important appointments, including getting an ID, court appointments, food pantries, the Welfare office, etc.
• Record and maintain accurate client information, with thorough data entry, utilizing the Homeless Management Information System (HMIS) and TSA’s Bridges and Others (BO) or WellSky.
• Maintain client notes and documentation that are clear, thorough, complete and up-to date.
• Respect and adhere to client privacy guidelines (HIPAA, 42 CFR and relevant POH guidelines)
• Meet with client and/or maintain client contact on a regular basis to review the agreed upon Action Plan and update the plan as needed. Assist clients in identifying barriers to success. Conduct motivational interviews to support clients in moving toward self-sufficiency.
• Build a positive network of relationships with community resources as a representative of TSA. Act as a liaison between POH, other TSA programs, and community agencies. Establish a professional working rapport with other community program staff.
• Collaborate with Salvation Army staff and Corps Officer, as well as teams of community case workers to maximize client resources and opportunities. Attend Case Conferences.
• Support clients in their spiritual growth.
• Flexibility to adjust work schedule as necessary to meet work requirements.
• Interact in a professional and courteous manner at all times with clients, TSA staff, community groups, vendors, landlords, partners and stakeholders.
• Attend required staff meetings.
• Be accountable regarding following TSA guidelines on documenting financial and material assistance to clients.
• Attend trainings in the community, as needed, for professional development.
• Attend and complete trainings as required by The Salvation Army policies.

• Perform other duties as assigned

• Work under stressful conditions
• Interact with others with courtesy and tact
• Manage and prioritize multiple projects in an organized and efficient manner to meet tight deadlines
• Respond to crisis situations in a calm and effective manner
• Complete projects on schedule
• Maintain confidentiality
• Maintain regular and punctual work attendance

The job of a POH case manager requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds; traveling by airplane.

The POH case manager will be required to talk with co-workers, clients, vendors; requires written communication to and from co-workers, clients, vendor; talking on the telephones; requires responding to written or verbal requests of co-workers, clients, and vendors in a timely manner; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies

• BA degree in Social Work or CSAC (Preferred)
• Proficiency in Microsoft Word and Excel
• Basic understanding of data collection
• Valid Hawaii driver’s license
• Travel off-island as necessary

Use office equipment such as computers, photocopiers, scanners, calculators, etc.

It is important for the case worker to be highly motivated, to be a self-starter. Most work will be done in the community, with some desk work. Business casual attire during office and client visits. May need to wear business attire for certain functions. Attendance at trainings, both in Hawaii and on the mainland, is required.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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