Job Details

Requisition Number 11231 Program Manager
Post Date 11/8/2019
Title Program Manager
City Los Angeles
State CA
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Program Manager is responsible for managing a 69-bed transitional living and Youth Family Reconnection programs for transition aged youth, ages 18-25, experiencing homelessness or housing instability. The ultimate goal of the program is to promote independent living skills and help participants transition successfully to permanent housing.

DUTIES & RESPONSIBLITIES: (not listed in order of priority)
• Day to day management of a 69-bed housing program for transition aged youth (TAY) experiencing homelessness, including the Transitional Housing, Crisis & Bridge Housing, Enhanced Emergency Shelter and Youth Family Reconnection programs
• Ensure all program activities are aligned with targets outlined in funder contracts
• Work with the Director to design, implement, monitor, and evaluate all aspects of the program
• Recruit, hire, train, supervise and manage a performance disciplinary process for approximately 14 subordinate staff members
• Perform regular employee performance evaluations and other required reports in a timely manner
• Supervise program staff to ensure they are equipped with the appropriate skills and resources to carry out assigned job functions
• Ensure program compliance with all policies and regulatory standards
• Provide on-call coverage outside of normal working hours to respond to urgent matters and support subordinate staff on duty
• Enforce program rules and regulations
• Help create and maintain a therapeutic environment in which clients are supported in a dignified & non-judgmental manner
• Ensure clients are assisted in addressing the underlying causes of their homeless condition, with the ultimate goal of transitioning each participant to permanent housing
• Perform and/or direct outreach activities to maintain program census at no less than 95% capacity
• Develop and actively maintain meaningful collaborations with other service providers, agencies, and partnering organizations to support program goals
• Ensure facility is adequately staffed and client supervision is provided at all times
• Implement evidence-based practices and ensure all employees are trained in: housing first approach, low crisis intervention, motivational interviewing, trauma informed care, harm reduction, mental illness and co-occurring disorders
• Present with professionalism and serve in a manner that reflects The Salvation Army values and culture
• Provide oversight and management of day to day operations of the program, in the absence of the Program Director
• Perform all other assigned tasks as required by the Director

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs. Ability to drive to or access transportation to required off-site events, meetings, and trainings.

o Bachelor’s degree in related field required
o At least 3 years of experience serving at risk populations including transition aged youth (TAY), people experiencing homelessness, substance abuse histories and/or mental illnesses
o 2 years of experience managing, supervising and training subordinate employees preferred
o Knowledge of government grants, including programmatic and financial reporting.

o Excellent management, communication (verbal and written), prioritizing, and problem-solving skills
o Knowledgeable of community resources for TAY
o Ability to plan, make sound decisions, and lead others
o Able to gather data and prepare programmatic reports
o Good time management & organizational skills
o Ability to operate basic PC and software (e.g., MS Word, Excel, and PowerPoint).
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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