Job Details

Requisition Number 04250 FT Client Service Rep III RNC
Post Date 2/16/2021
Title Social Service
City Reno
State NV
Description
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POSITION: Client Service Representative III
DEPARTMENT: Social Services
SUPERVISOR: Social Services Director
STATUS: Full Time

The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
BASIC PURPOSE
The primary purpose of this position is to process items and attend to client needs in the Social Services office.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Answer incoming phone calls.
• Screening and intake of clients for emergency services – prescriptions, gas vouchers, etc.
• Maintain a tracking report of food statistics and monitor the food pantry.
• Referral of clients to appropriate agencies for social services not provided by The Salvation Army.
• Keep current on what is available from other agencies that can assist with services.
• Enter client information in to the computer.
• Verify eligibility for type of assistance being sought.
• Make out vouchers and explain usage to clients.
• Maintain records and perform general office duties (including typing).
• Attend meetings as directed by supervisor.
• Assist in other duties as assigned.
OTHER DUTIES
• Assist the Washoe County Coordinators with annual community events.
• Be cross trained for and assist other staff as directed by Supervisor.
Requirements KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS
• High School diploma or equivalent.
• Four (4) years’ experience in the Social Service arena.
• Ability to speak, read and write in the English language at a high and professional level.
• High degree of confidentiality.
• Data entry experience necessary.
• Ability to operate basic office equipment: fax, copier, printer, calculator, etc.
• Excellent organizational and leadership skills, self-discipline, initiative and a responsible attitude toward clients and other staff members are essential.
PHYSICAL REQUIREMENTS:
• Ability to sit, stand, stoop, climb and walk on an intermittent or continuous basis for up to eight (8) hours per day.
• Ability to lift twenty-five (25) pounds.



Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed would not result in undue hardship.


Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact when being scheduled for the interview.
Questions regarding reasonable accommodations may be directed to the Eugene D. Jones: eugene.jones@usw.salvationarmy.org
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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