Job Details

Requisition Number 18-0009
Post Date 1/10/2018
Title Counter Sales
City Gonzales
State LA

Today, Replacement Parts, Inc./ Crow Burlingame is made up of a corporate staff and several different companies that employ over 1,300 employees, in seven (7) states, working at approximately 180 locations, all operating in the aftermarket automotive parts, paint and heavy duty parts business. In 2019, our company will celebrate 100 years as a privately held business with most of our employees spending the majority of their working lives as part of the "Bumper to Bumper" family.

The Counterperson provides over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall success of store operations through promotion of sales programs and other customer and team-related activities. Sales activities focus on aftermarket automotive replacement parts, and may include the sale of heavy-duty parts, auto and industrial paint, and body shop supplies and equipment.

ESSENTIAL FUNCTIONS • Attend work every day, on time, as scheduled, unless management authorizes time-off. • Demonstrate courteous, respectful, and kind conduct toward every employee and customer. • Cooperate and coordinate well with coworkers and as a team member. • Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices and policies. • Maintain neat, clean, and professional appearance. • Provide exceptional customer service including assisting in determining parts needed, offering options to solve customer problems, and diffusing situations involving an upset or dissatisfied customer. • Research part’s availability through computer and catalogs for stock numbers, inventory status, and pricing. • Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed. • Handle cash and credit transactions; properly invoice/credit customer accounts. • Prioritize the order of delivery items and assign deliveries to drivers, if applicable. • Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork. • Open and/or close store if given key holder responsibility. • Work home store inventory/assist in other location’s inventory, if assigned. • Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area. • Perform any other task as requested or assigned by immediate supervisor, his/her designee, or other management/supervisory employee.



Communication, Oral - Ability to communicate effectively with others using the spoken word. • Customer Oriented - Ability to take care of the customers’ needs while following company procedures. • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. • Enthusiastic - Ability to bring energy to the performance of a task. • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.


Education: High School Graduate or General Education Degree (GED) Experience: 1 year of parts experience Computer Skills: Working knowledge and skills in Windows-based operating systems Certificates & Licenses: BTB certified or able to quickly attain the certification ASE certification highly desired

Other Requirements: Current and valid driver’s license* and clear driving record *Class E license required in the State of Missouri


Lift/Carry Stand C (Constantly) Walk C (Constantly) Sit C (Constantly) Handling / Fingering C (Constantly) Reach Outward C (Constantly) Reach Above Shoulder C (Constantly) Climb C (Constantly) Crawl O (Occasionally) Squat or Kneel C (Constantly) Bend C (Constantly) 10 lbs. or less C (Constantly) 11-20 lbs. C (Constantly) 21-50 lbs. C (Constantly) 51-100 lbs. C (Constantly) Over 100 lbs. O (Occasionally) Push/Pull 12 lbs. or less C (Constantly) 13-25 lbs. C (Constantly) 26-40 lbs. C (Constantly) 41-100 lbs. C (Constantly) N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs. /day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs. /day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs. /day)


Operate a delivery vehicle, frequently enter and exit the vehicle. Operate a manual transmission vehicle, if applicable. Retrieve, stock, carry and move merchandise repetitively. Operate brake lathe and hydraulic hose, for ex. Calculate mark ups and discounts; transcribe numbers up to twelve digits. Read at or above high school level. Mix and pour paint products, open and seal containers with exposure to paint fumes. Operate paint mixing machine, if applicable. Exposure to shop and store elements such as noise, dust, fumes and odors.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing.  Replacement Parts, Inc, is a drug-free workplace.  EOE.  This is a Safety Sensitive due to the use of heavy equipment, moving conveyors and hazardous material.


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