Job Details

Requisition Number 18-0007
Post Date 1/10/2018
Title Counter Sales
City North Little Rock
State AR

Today, Replacement Parts, Inc. is made up of a corporate staff and several different companies that employ over 1,000 employees, in six (6) states, working at approximately 160 locations, all operating in the aftermarket auto parts, paint and heavy duty parts business ("the aftermarket"). After close to 90 years in business, our Company functions primarily as a family business. As much as possible, we continue to operate with a family spirit, the success of which can be seen in the many employees who have spent the majority of their working lives with our "Bumper to Bumper" family.


Essential duties and responsibilities include the following:

  • Provide exceptional customer service. This includes but not limited to:assessing customer needs, meeting quality standards for services, evaluating customer satisfaction and diffusing situations involving a dissatisfied customer.
  • Ability to promote and sell products and services.
  • Intermediate computer skills to research part’s availability through computer and/or catalogs for stock numbers, inventory status, and pricing.
  • Receive and process orders and other documents by reviewing for completeness and clarity.
  • Check in freight, stock and retrieve parts.
  • Handle cash and credit transactions; properly invoice/credit customer accounts.
  • Calculate mark ups and discounts; transcribe numbers up to twelve digits.
  • Work store inventory/assist in other location’s inventory, if assigned.
  • Answer telephone and wait on customers.
  • Ability to communicate orally and in writing with others (face-to-face, by telephone, or otherwise)
  • Ability to attend work every day, on time, as scheduled.
  • Always treat other with respect.
  • Ability to multi-task.Example; answer telephone, greet walk-in customer, while looking up a part on the computer.
  • Be a self-starter, work well independently and as a team member
  • Maintain a clean facility inside and outside.This includes but not limited to: sweep, mop, pick up trash, straighten and dust shelves, rearrange stock, etc.
  • Determine the priority of deliveries including the most timely and efficient route for delivery drivers, if not directed by Manager.
  • Adhere to company policies and procedures.
  • Maintain a neat, clean and professional appearance.
  • Use basic math skills to solve problems.
  • Maintain a clear driving record
  • Abide by the rules of road and laws for safely operating a vehicle.
  • Ability to safely drive a vehicle in different weather and traffic conditions.
  • Maintain a clean and well running delivery vehicle by performing routine maintenance and inspections.
  • Attend training classes, if assigned.
  • All other job duties as assigned.

Minimum Education:

  • High school diploma or equivalent


Other minimum requirements:

  • Current and valid Driver’s License and clear driving record.“Class E” or equivalent license required for all Missouri locations.
  • Working knowledge and skills in Windows based operating systems.
  • 12 months of customer service experience.


Preferred Qualifications:

  • Previous parts experience
  • BTB certified or able to quickly attain ASE certification

Physical Requirements**:

  1. Ability to sit for long periods of time.Occasionally
  2. Ability to enter and exit delivery vehicle.Constantly
  3. Ability to stand and/or walk for long periods of time between
  4. Ability to reach outwardly.Frequently
  5. Ability to reach above shoulder.Frequently
  6. Ability to lift/push or pull up to 25 lbs.Constantly
  7. Ability to lift/push or pull up to 60 lbs.Constantly
  8. Ability to climb stairs or laddersConstantly
  9. Ability to bend, squat or kneel.Constantly


Work Environment:

  • Exposure to shop and store elements such as noise, dust, fumes and odors.
  • Work outdoors, exposed to all weather conditions.


**Occasionally               Occupation requires this activity up to 33% of the time (0 – 2.5 hrs/day)

   Frequently                  Occupation requires this activity from 33% - 66% of the time (2.5 – 5/5+ hrs/day)

   Constantly                 Occupation requires this activity more than 66% of the time (5.5+ hrs/day)


This job description is subject to revisions at the discretion of the company without prior notification.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing. EOE/M/F/D/V/SO Employer. Replacement Parts, Inc. is a drug-free workplace.

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