Job Details


Requisition Number 17-0490
Title Office Manager - Odom
Job Type Full-Time Regular
City Kent
State WA
Description Plan, direct and coordinate supportive services and activities for areas such as customer service, administrative support, pricing, route reconciliation, sales, and operations. Oversee activities related to account file maintenance, telephones, mail distribution, property purchases and leasing. Interact with internal and external customers to provide them with information. Assist in resolving problems and develop long-term solutions.

- Provides daily direction and communication to employees so that customer service is provided in a timely, efficient, and knowledgeable manner.
- Provides continual evaluation of processes and procedures, suggesting methods to improve area operations, efficiency, and service to both internal and external customers
- Ensures employees have appropriate training and other resources to perform their jobs; creates and maintains high-quality work environment so team members are motivated to perform at their highest level
- Carries out supervisory responsibilities in accordance with the company's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems
- Confers with management, front-line employees and customers by telephone or in person in order to provide information about invoicing, pricing and file maintenance or to obtain details of complaints
- Refers unresolved customer grievances to designated departments for further investigation
- Obtains and examines all relevant information to assess validity of all internal and external complaints, determine possible causes, and develop long-term solutions
- Negotiates pricing and administers all activities related to copiers and fax machines
- Oversees all file maintenance functions related to account profiles and pricing
- Creates and maintains distribution process for standardized reports
- Oversees bank Reconciliations from driver routes, researches inconsistency and errors and develops systems to prevent future errors
- Updates and tracks delinquency at the account and supplier level
Requirements - Accountability - Ability to accept responsibility and account for his/her actions. Ability to focus on details and perform accurate work
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Problem Solving - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to find a solution for or to deal proactively with work-related problems.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
- 2-3 year experience in customer service preferred
- Beverage distribution support experience a plus
- Intermediate Microsoft Office skills (Word, Excel, PowerPoint, Access and Outlook)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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