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Job Details

Company Trisept Solutions
Requisition Number 17-0119
Post Date 8/9/2017
Title Sr. Desktop Engineer
City Milwaukee
State WI

Have you ever wondered what it would feel like to be a part of an entrepreneurial company where your unique abilities are celebrated, you increase your creative energy and your role adds value every day? Sound impossible? It’s not.

La Macchia Enterprises (LME) has a unique story of being family-owned for over 40 years. We turn vacation dreams into long-lasting memories by focusing on our customers’ End-to-End Experience at every touch point. Our 1,000+ team members embody our core values, making us a global leader in leisure travel and technology. Our team is the reason we’ve earned a spot on the Top Workplaces list for multiple years.

Trisept Solutions, a division of LME, was the first to process an online vacation booking. Trisept has continued its evolution working with the leading global airlines, hotels and theme parks to provide cutting-edge technology solutions. Visit to continue the story.

Now it’s your turn to enhance your career with Trisept Solutions. Grow and learn with us as a Sr. Desktop Engineer. The Senior Desktop Engineer is responsible for designing the processes and technologies required to implement, support, organize, modify, and otherwise maintain LME’s computer systems as they relate to end user devices (workstations and other endpoints). In collaboration with system and network administrators, you will design, implement, and enforce standards through server centric tools to manage endpoints. You will be responsible for standard delivery and maintenance of applications, configurations, and security policies (patches and anti-virus) at the endpoint.  You will continue to define and improve the enterprise endpoint reference architecture.  The position is expected to manage endpoints in a hybrid environment consisting of thin clients with virtualized desktops, physical PC workstations with local and domain managed profiles, and end user BYOD mobility.

The ideal candidate is a self-motivated, creative problem solver. The role is responsible for the platform and methodologies of PC Desktop Support including some hands on problem solving but will also have mid-level MS Server, VMWare and network support responsibilities. Flexibility in working on a variety of projects and technical support needs is a must.  The position is customer service oriented.  This engineer thrives on working in a fast paced, growing environment with minimum supervision while working well with others and participating as a team player.

A successful Sr. Desktop Engineer will:

  • Be able to work after hours as necessary for general maintenance and on-call support
  • Design, implement, and maintain standard architecture for endpoints utilizing virtualized desktop systems
  • Design, implement, and maintain standard desktop , laptop, tablet, or other endpoint systems and devices
  • Evaluate tickets for ongoing performance improvement opportunities and reduction of endpoint incidents
  • Install, configure and troubleshoot hardware, including desktops, laptops, and peripheral equipment.
  • Install, configure and troubleshoot software packages, including operating systems, desktop software and custom applications.
  • Manage image and patch deployment using centralized enterprise desktop management systems
  • Make recommendations for future upgrades
  • Maintain end point security through patching tools
  • Monitor systems to ensure security, availability and performance.
  • Work with network and server teams to help deploy and maintain critical infrastructure
  • Utilize excellent customer service skills to build service-based relationships with Information Technology customers.
  • Be able to exercise good judgment in resolving problems and making decisions.
  • Be available 24x7 for emergencies involving technical problems that are business imacting.
  • Be available for rotation assignments for on-call support duties.
  • Adhere to organizational change management processes
  • Bachelor’s Degree in Business Administration, Computer Science, Finance, Accounting, Healthcare Administration or equivalent (6 years +) work experience
  • 6+ years of experience with PC support in a Windows environment
  • Windows OS and software troubleshooting skills
  • Mobile device management experience including various mobile operating systems such as Android and iOS
  • Virtual Desktop Infrastructure troubleshooting skills.
  • Detailed knowledge of best practices for imaging and application packaging,
  • Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above.
  • Experience and skill administering enterprise Microsoft SCCM
  • Strong analytical and problem solving skills
  • 3+ years of experience with Active Directory and GPO management
  • Excellent verbal and written communication skills
  • Self-starter and ability to manage own time effectively
  • Strong organization skills

Benefits at a Glance:

  • Medical/Dental/Vision Insurance
  • Short and Long Term Disability
  • Life Insurance
  • Flexible Spending Accounts
  • 401(k) with employer match
  • Generous time off plan
  • Tuition Reimbursement
  • Travel Discounts
  • Team Member Referral Program
  • Wellness Program

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

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