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Job Details

Company The Mark Travel Corporation
Requisition Number 17-0116
Post Date 8/11/2017
Title Build Resource Implementation Specialist
City Milwaukee
State WI

Have you ever wondered what it would feel like to be a part of an entrepreneurial company where your unique abilities are celebrated, you increase your creative energy and your role adds value every day? Sound impossible? It isn’t.

La Macchia Enterprises (LME) has a unique story of being family-owned for over 40 years. We turn vacation dreams into long-lasting memories by focusing on our customers’ End-to-End Experience at every touch point. Our 1,000+ team members embody our core values, making us a global leader in leisure travel and technology. Our team is the reason we’ve earned a spot on the Top Workplaces list for multiple years.

Now it’s your turn to enhance your career. Grow and learn with us as a Build Resource Implementation Specialist, for The Mark Travel Corporation, a division of LME. You are responsible for the build, implementation and integration of all package product components in accordance with supplier contracts and each of the individual vacation brands marketing strategy. This will include locally built air inventory, hotels, tours, attractions and transfers. This is a non-exempt entry level role.

A successful Build Resource Implementation Specialist will:

  • Build and maintain new and existing vacation brand package types. Responsible for loading and maintaining origins and destinations.  Place air, hotel, tour, attractions and transportation products up for sale in line with each brands unique vision.
  • Build and maintain tours, attractions and transfers to include rates, inventory and product content.  Analyze supplier contracts and work directly with suppliers as needed.
  • Implement complex discounts and promotions for tours, attractions, transfers and more.
  • Build and maintain charter air flights.  Accountable for regulating and maintaining airline operating schedules.
  • Be responsible for product integration. Correctly associate rules and functionality to accurately attach tours, attractions and transfer products to applicable hotel and or air product. 
  • Place charter air, hotel, tours, attractions and transfers up for sale coordinating with brands to understand strategy and exceptions. 
  • Conduct product up for sale testing of all air, hotel, feature components to ensure elements are functioning and integrated properly. 
  • Be responsible for thorough investigation and resolution of product research inquiries received from the Research and Support Team or other internal teams. 
  • Communicate information and state problems or challenges to be resolved in a clear, concise, courteous, nondiscriminatory and professional manner and be able to provide clarification if necessary.
  • The team member must be sufficiently adaptable to accept and perform in a timely and effective manner work assignments that are outside of the normal day-to-day routine.

    This position is Monday through Friday with a 1st shift schedule.

  • High school diploma or general education degree (GED); or at least one year related experience and/or training; or equivalent combination of education and experience
  • Travel industry knowledge or experience
  • Be adaptable to accept and perform in a timely and effective manner work assignments that are outside of the normal day-to-day routine
  • Be punctual and timely in meeting all of the requirements of performance, including but not limited to attendance standards and work deadlines; beginning and ending assignments on time

Benefits at a glance:

  • Medical/Dental/Vision Insurance – available first of the month after 60 days
  • Short Term Disability
  • Life Insurance
  • Flexible Spending Account
  • 401(k) with employer match
  • Generous time off plan
  • Tuition Reimbursement
  • Travel Discounts
  • Team Member Referral Program
  • Wellness Program

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

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