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Job Details


Company The Mark Travel Corporation
Requisition Number 17-0044
Post Date 3/3/2017
Title Trainer I
City Milwaukee
State WI
Description

Have you ever wondered what it would feel like to be a part of an entrepreneurial company where your unique abilities are celebrated, you increase your creative energy and your role adds value every day? Sound impossible? It isn’t.

La Macchia Enterprises (LME) has a unique story of being family-owned for over 40 years. We turn vacation dreams into long-lasting memories by focusing on our customers’ End-to-End Experience at every touch point. Our 1,000+ team members embody our core values, making us a global leader in leisure travel and technology. Our team is the reason we’ve earned a spot on the Top Workplaces list for multiple years.

Now it’s your turn to enhance your career. Grow and learn with us as a Trainer I. In this role, you will be responsible for facilitating training for the Customer Care Department. You will develop and maintain training curriculum, following our core values to ensure effective training programs. You will also use your knowledge and experience to align training to increase productivity, build confidence, and foster accountability to our customer.

As a Trainer I, you will:

  • Create curriculum in various formats as needed, ensuring they are maintained and updated
  • Work with a team to develop and maintain training curriculum
  • Measure and evaluate the effectiveness of training
  • Research new technology in support of training
  • Develop e- learning and instruct course in support of maximum retention of team members/WAH team members
  • Support enterprise training, when applicable
Requirements

·         High school diploma or equivalent; College degree preferred

·         Two years’ experience in training

·         Leadership experience

·         Travel is required up to 50% of the time

·         Can sit for 1-2 hour periods of time, able to walk call center floor to assist team members.

·         Planning and project management skills

·         Knowledge of all TMTC products

·         Strong verbal and written communication skills

·         Demonstrated coaching and development ability

·         Microsoft products (Word, Excel, Outlook, Email, etc.)

Benefits at a Glance:

·         Medical/Dental/Vision Insurance

·         Short and Long Term Disability

·         Life Insurance

·         Flexible Spending Accounts

·         401(k) with employer match

·         Generous time off plan

·         Tuition Reimbursement

·         Travel Discounts

·         Team Member Referral Program

·         Wellness Program

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

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