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Job Details


Company The Mark Travel Corporation
Requisition Number 17-0120
Post Date 5/15/2017
Title Group Service Specialist
City Milwaukee
State WI
Description

Have you ever wondered what it would feel like to be a part of an entrepreneurial company where your unique abilities are celebrated, you increase your creative energy and your role adds value every day? Sound impossible? It's not.

La Macchia Enterprises (LME) has a unique story of being family-owned for over 40 years. We turn vacation dreams into long-lasting memories by focusing on our customers’ End-to-End Experience at every touch point. Our 1,000+ team members embody our core values, making us a global leader in leisure travel and technology. Our team is the reason we’ve earned a spot on the Top Workplaces list for multiple years.

Now it’s your turn to enhance your career. Grow and learn with us as a Group Service Specialist in Milwaukee, WI. In this role, you will effectively service group vacations in a fast-paced environment to ensure we are meeting our customers’ needs and maximizing our revenue potential.

As a Group Service Specialist, you will:

  • Manage group files from acceptance of contract to group return
  • Make group deviation changes as requested from customers
  • Apply payments to group bookings
  • Enter names & TSA information into the system
  • Communicate group rooming lists
  • Balance costs to ensure receivables and payables are accurately stated
  • Pay agency commissions
  • Request hotel payments
  • Respond to customer or travel agent inquiries on existing group vacations on a timely basis
  • Complete appropriate group accounting procedures
  • Attend training sessions to build or maintain product knowledge, including processes and terms and conditions
  • Provide assistance to team members with workload as time permits
Requirements
  • High school diploma or general education degree (GED); or at least one year related experience and/or training; or equivalent combination of education and experience

Benefits at a Glance:

  • Medical/Dental/Vision Insurance
  • Short Term Disability
  • Life Insurance
  • Flexible Spending Accounts
  • 401(k) with employer match
  • Generous time off plan
  • Tuition Reimbursement
  • Travel Discounts
  • Team Member Referral Program
  • Wellness Program

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

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