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Job Details

Company Trisept Solutions
Requisition Number 17-0170
Post Date 7/10/2017
Title IT Help Desk Analyst - 3rd Shift
City Milwaukee
State WI

Have you ever wondered what it would feel like to be a part of an entrepreneurial company where your unique abilities are celebrated, you increase your creative energy and your role adds value every day? Sound impossible? It’s not.

La Macchia Enterprises (LME) has a unique story of being family-owned for over 40 years. We turn vacation dreams into long-lasting memories by focusing on our customers’ End-to-End Experience at every touch point. Our 1,000+ team members embody our core values, making us a global leader in leisure travel and technology. Our team is the reason we’ve earned a spot on the Top Workplaces list for multiple years.

Trisept Solutions, a division of LME, was the first to process an online vacation booking. Trisept has continued its evolution working with the leading global airlines, hotels and theme parks to provide cutting-edge technology solutions. Visit to continue the story.

Now it’s your turn to enhance your career with Trisept Solutions. Grow and learn with us as an IT Help Desk Analyst - 3rd Shift. You will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of LME products and end user technologies.  This includes keeping up-to-date on all support processes, business needs, and system status; as well as acting as a courteous and helpful link for our customers to any and all technology questions or concerns.

A successful IT Help Desk Analyst - 3rd Shift will:

  • Assist in the monitoring of Network Operations for Trisept Solutions and LME
  • Provide Help Desk functions for Trisept Solutions and other TMTC Divisions
  • Answers phones, monitors emails, and responds to daily support needs
  • Attend education courses and receive hands-on training from designated team members
  • Assist the team in trouble-shooting systems and processes, decision making, and escalations
  • Assist with special requests, special projects, documentation, and process improvements
  • Optimize customer service by identifying and tracking customer needs and satisfaction
  • Assist in monitoring system performance; analysis, reporting, and escalations
  • Assist with technical projects to meet established timelines, quality standards and agreed outcomes
  • Foster customer satisfaction via a helpful, knowledgeable, and professional demeanor
  • Perform application and system troubleshooting and maintenance
  • Provide the 1st point of technical support for Trisept Solutions and other TMTC Divisions
  • Follow standardized processes for escalation management of priority trouble incidents
  • Shift & schedule:  3rd Shift, Saturday – Wednesday 10:00pm – 6:30am
  • High school diploma or GED
  • Excellent track record of providing phone customer support
  • Strong analytical skills and problem solving capabilities
  • Experience following an escalation process
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office Products
  • Ability to work effectively with a diverse population in a fast-paced environment.

Benefits at a Glance:

  • Medical/Dental/Vision Insurance – available first of the month after 60 days
  • Short Term Disability
  • Life Insurance
  • Flexible Spending Account
  • 401(k) with employer match
  • Generous time off plan
  • Tuition Reimbursement
  • Travel Discounts
  • Team Member Referral Program
  • Wellness Program

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

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