Job Details

Requisition Number 18-0053
Post Date 11/5/2018
Title Loan Servicing Assistant
Organization Lutheran Church Extension Fund
Job Grade 14
City St. Louis
State MO
FT/PT Full Time

Organization Profile

The primary mission of the LCEF/CEF is to provide financial resources and related services for ministry, witness and outreach of The Lutheran Church—Missouri Synod. In so doing it shall raise funds primarily through the issuance of corporate notes and other debit instruments. Its assets shall be used exclusively for the following: provide financing and services for the acquisition of sites; the construction of facilities; the purchase of buildings and equipment; operating expenses; rostered church worker education; the residential housing needs of rostered church workers; and other purposes approved by its governing board consistent with the ministry and mission of the Synod under policies approved by the Board of Directors of the Synod.


Reporting Relationships

  • Reports to Manager – Loan Operations


Essential Job Functions

  • Responsible for reviewing, researching and posting of all incoming mail and manual lockbox payments, as well as the review of automated lockbox payments and the transactions required as a result of rejected transactions.
  • Serves as a back-up to Loan Servicing Specialists with the approval of loan package data related to loan servicing as well as the gathering and entering of data to establish new loan accounts and disbursements on the banking system.
  • Respond via telephone, email and in writing to LCEF borrowers, District Vice Presidents and other financial institutions with requested information.
  • Responsible for the daily review of the pre-authorized transfer (PAT) and automated clearing house (ACH) transactions as they relate to loans.
  • Assists with reviewing the calculation of internal billing records as compared to the paper billing notices prior to mailing.
  • Responsible for reviewing the accuracy of the weekly coupon book production report.
  • Responsible for verifying and editing audit confirmation requests.
  • Assist with processing check and automated payments returned for insufficient funds, closed accounts, etc.
  • Serves as a back-up for the process of reviewing and inputting the information associated with Insurance coverage renewal policies and change endorsements received daily. 
  • Organizes and prepares documents for document imaging while maintaining the security and confidentiality of all documents.
  • Prepares, scans and indexes loan documents and correspondence into readable electronic format.
  • Assigns the appropriate document descriptions and account number(s) in the index of the imaging system.
  • Scan and index documents in accordance with department procedures, quality and time standards, including delivery to internal loan departments.
  • Transfers and uploads electronic images into the imaging system from other systems and e-mail.
  • Retrieve records as requested to assist the auditors as well as other areas of Loans.
  • Verifies documents that have been scanned into the imaging system to ensure they have been accurately captured and indexed. Includes confidential documents.
  • Perform routine quality control checks on departmental record retention procedures and policies.
  • Works with IT to report bugs, test fixes, and implement upgrades to the software.
  • Ensures all scanners are working properly.
  • Maintains scanning equipment by cleaning it to avoid lines and unwanted marks on the captured images, as well as knowing the proper settings for the equipment so images can be captured at maximum clarity.
  • Ensures applicable paper files/support are properly destroyed after they are captured and reviewed, where applicable.
  • Performs other tasks and special projects, as needed.
  • Complies with revisions made from time to time, after mutual consultation, in this position description.

Education and Experience

  • Associates degree with emphasis in business or accounting or equivalent experience in the banking or credit union industry.


Competencies (Knowledge, Skills and Abilities)

  • Demonstrated ability to write and speak effectively as well as the ability to be diplomatic when responding to borrowers, vendors and all area’s within LCEF.
  • Proven ability to handle details effectively, with accuracy and promptness and coordinate multiple assignments.
  • Good analytical abilities.
  • Positive attitude and team player.
  • Ability to exercise discretion and judgment in confidential matters.
  • Capable of understanding and utilizing spreadsheet and graphics software applications.


Supervisory Responsibility

  • None.
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