Job Details

Requisition Number 18-0028
Post Date 4/26/2018
Title Church Information Center Representative
Organization The Lutheran Church--Missouri Synod
Job Grade 15
City St. Louis
State MO
FT/PT Full Time

Organization Profile

  • LCMS Communications is responsible for informing, reporting and interpreting, in consultation with the applicable officers and boards, the Synod's purpose, program and positions to its members and for promoting an increased understanding on the part of the church's publics of the mission of the church and its positions and programs.

Reporting Relationships

  • The Service Representative reports to the Coordinator of the Church Information Center.

Essential Job Functions

Assists the Coordinator of the Church Information Center in monitoring, answering and responding to all phone, email and surface mail queries to the Church Information Center and helps with production needs (stuffing envelopes, shipping resources, etc.) for all IC departments as requested. Maintains a high degree of familiarity with the LCMS website and stays current on LCMS positions, events and activities. Uses a high degree of independent judgment in communicating with the public and internal customers, and displays excellent problem-solving abilities in referring communication to the appropriate units/employees.


  • Provides information as requested by inquiries to the CIC--either by responding directly or by forwarding the inquiry to the appropriate person at the Synod, district, congregation or other organization who can respond.
  • Stays current on LCMS positions, events and activities in order to be able to respond intelligently to inquiries.
  • Assists in maintaining databases of information for responding to inquiries.
  • Advises supervisor when CIC and other LCMS web pages should be updated.
  • Assists with report preparation as directed.
  • Assume other responsibilities from the department's Director of Editorial or Executive Director as assigned.

Education and Experience

  • An associate's degree required, or an equivalent experience in a business/call center environment.


Knowledge, Skills and Abilities

  • Strong interpersonal communication skills, including excellent listening skills.
  • Reasonably adept language skills.
  • Reasonably adept writing skills, including a familiarity with the LCMS Stylebook.
  • Good problem-solving skills.
  • Strong research skills.
  • Demonstrated experience with Microsoft Office products, including Word, Excel, PowerPoint, Outlook and Access.
  • Competency in web-based search techniques.
  • Professional, friendly and courteous demeanor.
  • Ability to maintain confidentiality of proprietary information.
  • Ability to work flexible schedule.
  • Willingness to travel if required.


Supervisory Responsibility

  • None at this time.
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