Job Details

Requisition Number 19-0083
Post Date 11/11/2019
Title Ministry Solutions Specialist
Organization Concordia Plan Services
Job Grade 10
City St. Louis
State MO
FT/PT Full Time

Organization Profile

  • Concordia Plan Services ‘walks together’ with the Lutheran Church Missouri Synod ministries by providing quality benefits and services that support the physical and financial health of members and their families…so that the Word of God continues to spread!


Reporting Relationships

  • Ministry Solutions Specialist reports to Chief Operating Officer.


Essential Job Functions

  • Serves as a primary liaison between CPS employees / LCMS districts/LCMS Employers and Ministry Solutions products.
    • Provides daily professional and personalized customer service to CPS employees and LCMS districts/employers for a variety of product or service lines such as; Compensation Decision Support Tools, Payroll Services, and future Ministry Solutions that will be developed and deployed.
    • Resolve issues including payroll and tax-related matters, “how-to” product inquiries or recommended solutions, billing or system issues and input/output issues; coordinates and resolves issues through Ministry Solutions product vendors or internal resources as needed.
    • Identifies major trends or issues and assumes responsibility for resolution or escalation.
    • Translates knowledge gaps and CPS / LCMS district/employer needs into an educational plan; coordinates training between Ministry Solutions product and needed entity; conducts formal and informal training as necessary.
    • Positions appropriate management and executive CPS staff with key Ministry Solutions product contacts to ensure continued satisfaction.
    • Facilitates communication among CPS, LCMS districts/employers and Ministry Solutions product personnel.
  • Monitors and analyzes Ministry Solutions product data in CPS system; identifies present and future performance gaps.  Ensures CPS systems accurately reflect participation in Ministry Solutions products or services.
  • Conducts in-depth assessment to develop and prioritize strategies for CPS / LCMS districts/employers; consults, advises and makes recommendations based on analysis.
  • Researches, analyzes and recommends new Ministry Solutions products, process improvements, service enhancements and technological solutions.
  • Monitors change initiatives, working closely with Ministry Solutions product and CPS / LCMS districts/employers.
  • Provides CPS with regular reports and status updates.
  • Develops and maintains advanced technical knowledge of Ministry Solutions product systems and processes to ensure Ministry Solutions products meet the needs of CPS / LCMS districts/employers.  Helps design processes for efficiencies and consistency.
  • Builds strong relationships with Ministry Solutions product representatives, CPS employees and LCMS districts/employers.
  • Supports and supplements Marketing/Products & Services efforts; may include interfacing with LCMS employers, aiding in the decision-making process, serving as the first point of contact after an employer adopts Ministry Solutions product and providing consultation to Benefit Consultants.
  • Processes and/or aides in the enrollment and billing of ministry solutions.

Education and Experience

  • Bachelor’s degree in a business-related discipline, preferred. 
  • Minimum 5 years of relevant experience.  Experience or exposure to payroll systems, human resource tools or strategies, compensation strategies, or benefits is desired but not required.
  • Experience monitoring, analyzing and interpreting system data.


Competencies (Knowledge, Skills and Abilities)

  • Proficiency in Microsoft Suite required
  • Demonstrated leadership skills/influence abilities.
  • Strong written and verbal communication skills.  Previous experience speaking or presenting publicly, or training others is strongly desired.
  • High learning agility: learns new skills easily, climbs learning curve rapidly and applies new knowledge quickly.
  • Entrepreneurial spirit:  willingness and ability to learn from experience and subsequently apply that learning to perform successfully and deliver results under new or first-time conditions.
  • Strong written and oral communication skills, including ability to present ideas in user-friendly language to both technical and non-technical users.
  • Self-motivated with the ability to effectively prioritize and execute tasks with minimal supervision.
  • Excellent interpersonal and relationship-building skills.
  • Knowledge of LCMS structure and operations is strongly preferred.
  • Assumes Ownership:  Takes responsibility for one’s actions and objectives.
  • Builds Authentic Relationships:  Appears empathetic, attempts to understand others, and treats others with compassion.
  • Collaborates:  Displays an interest in others' involvement and offers encouragement and support for their initiatives.
  • Influences:  Shares own thoughts and is willing to foster two-way dialogue when he/she differs from the group.
  • Analyzes Issues:  Effectively utilizes relevant information to develop realistic solutions.
  • Diagnoses Problems:  Looks beyond symptoms to identify and address root causes.
  • Thinks Strategically:  Looks beyond the present situation and sees what is possible in the future.
  • Adapts:  Can adjust to changes in the business, customer, and/or goals.
  • Seeks Improvement:  Does not settle for maintaining the status quo.
  • Exhibits a Growth Mindset:  Helps establish an environment that is open to change.
  • Fulfills the Mission:  Understands the responsibilities of stewardship in support of LCMS ministries.
  • Is Customer-Service Oriented:  Anticipates and responds to customer needs with compassion.
  • Gets Things Done:  Provides focus, makes the tough decisions, and secures alignment to achieve objectives.
  • Sets Challenging Goals:  Establishes high expectations for self and others.
  • Confronts Challenges:  Responds to obstacles and takes appropriate action when faced with adversity.
  • Displays Professionalism:  Displays high personal and professional standards.
  • Acts with Transparency:  Makes sure that his/her actions match his/her words.
  • Is Politically Astute:  Acts appropriately during professional and interpersonal interactions.
  • Travel Requirement: Overnight domestic travel up to 20% may be required


Supervisory Responsibility

  • The Ministry Solutions Specialist does not have supervisory responsibilities.
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