Job Details

Requisition Number 20-0019
Post Date 2/5/2020
Title Intern - Health Services (non-clinical)
Organization Concordia Plan Services
Job Grade 99
City St. Louis
State MO
FT/PT Intern

Organization Profile

  • Concordia Plan Services ‘walks together’ with LCMS ministries by providing quality benefits and services that support the physical and financial health of members and their families.
  • The Health Services team are the subject matter experts for benefit eligibility, coverage and administration, helping members navigate their healthcare benefits serving as an escalation point contact (tier 2) and providing a positive, knowledgeable customer experience.


Reporting Relationships

  • Health Services Intern reports to a Health Services Specialist. 


Essential Job Functions

  • Assist the Health Services team with benefit reviews which includes eligibility research, system updates and member inquiries.
  • Assist the Health Services team with the International Missionaries which may include counseling on health benefits, claim processing and resolution, outreach to members overseas as well as leading presentations in the pre-departure orientation.
  • Help analyze and develop a tool to identify customer experience trends related to communication history.
  • Assist Health Services with other projects as needed.

Education and Experience

  • Classified as college Sophomore, Junior or Senior.
  • Minimum GPA: 3.0, preferred.
  • Majors: Healthcare Leadership, Health Administration, Business Administration, Business Management, Business Communications, Human Resource Management.


Competencies (Knowledge, Skills and Abilities)

  • Strong written and verbal communication skills demonstrating compassion, patience and empathy.
  • Strong command of system and collaborative tools (MS Office); any experience with an Enterprise Resource System (e.g. PeopleSoft, Infor, Lawson, SAP), a plus.
  • With direction, uses sound methods to solve problems, performs objective analysis, and engages others in analyzing and developing solutions.
  • Participates fully on assigned teams, fosters a collaborative spirit, builds relationships within assigned department, CPS vendors and other CPS interns.
  • Demonstrates a high commitment to values-based customer service approach.
  • Interacts effectively with a wide variety of people; respectful and maintains the dignity of others; amicable; fosters differing opinions and values input from various perspectives.
  • Steadfastly pushes self for results, self-motivated with the ability to effectively prioritize and execute tasks with minimal supervision, maintains focus on organizational goals.
  • Is energized by change and welcomes new opportunities.
  • Learns new skills easily, climbs learning curve rapidly and applies new knowledge quickly.
  • Ability to understand concepts and principles of a regulated industry and with complex organizations required.


Supervisory Responsibility

  • Health Service Intern does not have supervisory responsibilities.
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