Job Details

Requisition Number 20-0005
Post Date 1/16/2020
Title Employer Support Representative
Organization Concordia Plan Services
Job Grade 13
City St. Louis
State MO
FT/PT Full Time

Mission and Vision

  • Concordia Plan Services ‘walks together’ with LCMS ministries in caring for workers and their families…so that the Word of God continues to spread!
  • Our 2020 vision is to transform CPS from being solely a benefits provider to the most widely recognized source of employer and worker-related solutions for LCMS ministries.


Reporting Relationships

Employer Support Representative reports to Team Lead, Employer Support.



Executes processes and transactions to facilitate plan participation, excellent employer support and implementation of department and company initiatives.


Essential Job Functions

  • Serves as front line representative for the employers by taking calls on ER Admin hunt group and providing assistance, references and solutions.
  • Maintains strong working knowledge of CPS benefit plans, administrative policies and internal procedures.
  • Initiates research related to Employer Adoptions of the Plans, reviews incoming forms and requests, gathers additional information or seeks clarification as needed, and assists Employers with registering for and navigating our online systems.
  • Serves as point-of-contact and advisor for Personal Spending Accounts (PSA) for all Employers; coordinates and handles all processing of PSA’s.
  • Supports other CPS functions, providing research, decision support and subject matter expertise for assigned work areas.
  • Advances company initiatives through special projects and out-bound call campaigns.
  • Works and manages transactions with minimal supervision.

Education and Experience

  • Associate Degree or related work experience; Bachelor’s Degree, preferred.
  • Experience in a customer service role.
  • Experience in administering benefit plans, preferred.


Competencies (Knowledge, Skills and Abilities)

  • Ability to manage time-sensitive processes and meet deadlines.
  • Ability to quickly understand benefit plans, functions and requirements within Operations, and key interactions among CPS departments/disciplines and related business systems.
  • Strong analytical and problem solving skills.
  • Demonstrated documentation and record keeping skills.
  • Command of systems and collaborative tools (Pinnacle, Lawson); knowledge of workflow management technology and MS Office suite.
  • Ability to articulate complex information simply and concisely in person, over the phone and in writing, and to reflect CPS values in all internal and external communications.
  • Demonstrates a high commitment to concepts and principles of Integrity Service program or similar values-based customer service / management program, is dedicated to meeting the expectations and requirements of internal and external customers.
  • Sets clear goals and objectives, cooperates and participates fully in the coaching process, and actively seeks continuous learning to improve personal and team performance.
  • Practices high level of confidentiality; serve as liaison with individuals in crisis; ability to relate well with professional church workers, maintaining appropriate balance between compassion, encouragement, and accommodation in all interactions.
  • Energized by and adapts easily to change; welcomes new opportunities; personal maturity to evaluate and manage uncertainty and stress effectively. Ability to initiate, sponsor and implement change with sensitivity to tradition and history.
  • Interacts effectively with a wide variety of people; respectful and maintains the dignity of others; amicable; fosters differing opinions and values input from various perspectives.


Supervisory Responsibility

  • Employer Support Representative does not have supervisory responsibilities.
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