Job Details

Requisition Number 17-0063
Post Date 12/22/2017
Title Investment Account Processor II
Organization Lutheran Church Extension Fund
Job Grade 15
City St. Louis
State MO
FT/PT Full Time

Organization Profile

The primary mission of the LCEF is to provide financial resources and related services for ministry, witness, and outreach of The Lutheran Church – Missouri Synod.  In so doing it shall raise funds primarily through the issuance of corporate notes and other debt instruments.  Its assets shall be used exclusively for the following:  To provide financing and services for the acquisition of sites; the construction of facilities; the purchase of buildings and equipment; operating expenses; professional church worker education; the residential housing needs of professional church workers; and other purposes approved by its governing board consistent with the ministry and mission of the Synod under policies approved by the Board of Directors of the Synod.


Reporting Relationships

  • Reports to the Manager of Investment Processing.
  • Works closely with and takes direction from the Lead Investment Account Processors.
  • Works with Specialized Functions and Support
  • Works closely with all levels of Investment Account Processors.
  • Works with the Information Representatives in Marketing Support.
  • Works with the LCEF Systems, Accounting and Compliance Departments.


Essential Job Functions

  • Summarizes and balances investment information prior to data entry.
  • Processes daily investment transactions accurately and efficiently while observing policies and procedures.
  • Creates and maintains customer information files ensuring the accuracy of the following items: tax identification number, legal address, customer code, beneficiaries, household information, customer contact dates, and Offering Circular preference.
  • Creates and maintains investment accounts ensuring the accuracy of the following items: account title, account address, term, interest rate, maturity date, interest posting date, interest payment option, supported congregation information and account statement information.
  • Completes Risk Assessment/ID Verification Inquiries.
  • Processes District “Tracky and Kids Stamp” transactions, working directly with District Personnel as needed to complete transactions.
  • Maintains accounts for Auto Close/Auto Renewal at maturity and assists with printing Certification letters.
  • Verifies the accuracy of system calculated interest on all types of investments.
  • Analyzes and interprets complex documents and customer requests, such as power of attorney documents and trust documents and determines how they apply to the requested transaction.
  • Initiates telephone calls and works with investors, financial institutions, attorneys, etc. to gather needed information in reference to completing requested transactions and functions.
  • Receives telephone calls from investors, financial institutions, attorneys, etc. in reference to transactions processed, in order to provide firsthand information and clarification of processed items.
  • Takes responsibility for any customer issues and sees through to a positive conclusion.
  • Verifies and completes wire transfer requests.
  • Prepares stop payment requests and reissues outstanding LCEF checks.
  • Reconciles the Deposit/Cash Register on a daily basis.
  • Verifies the completed work of other processors and reviews the documents produced as a result of data entry.
  • Assists with the activity of the Investor Services mail room, including but not limited to: pick up, opening and distribution of incoming mail; processing outgoing mail; matching and verifying Lockbox documents to the original support; and preparing documents for scanning.
  • Scans documents and verifies the scanning others have completed.
  • Acts as Investor Associate, as needed, substituting as the “voice of LCEF” when Information Representatives are not available.
  • Calculates and verifies interest due on notes to be redeemed or exchanged in addition to calculating and dividing interest as a result of an investor’s death.
  • Assists in monitoring the results of the annual 1099INT mailing, maintaining investor files and accounts as needed.
  • Assists in training Investment Account Processors and work with beginning Processors, answering questions pertinent to the completion of assigned tasks.
  • Assists with maintaining accounts and reports pertaining to returned mail and dormant accounts according to the procedures defined.
  • Assists with the revising, and the implementation of departmental procedures.
  • Assists with special projects and reports as directed, including participating as a team member on investment account related projects and testing new procedures and functions.
  • Performs other duties as assigned within the department.

Education and Experience

  • Minimum of a high school education with an emphasis in business or accounting.
  • Two or more years’ experience working with the public as a teller or a new accounts representative with a financial institution.
  • Associates degree in business or accounting, desirable.


Competencies (Knowledge, Skills and Abilities)

  • Experienced in clerical and office procedures including experience with office machines.
  • Ability to promote a professional image when dealing with investors, financial institutions and other individuals and departments.
  • Ability to exercise discretion and judgement in confidential matters.
  • Capable of understanding and utilizing all phases of a complex data procession system.
  • Excellent computer and data entry skills.
  • Ability to perform job functions efficiently, accurately, and with attention to detail.
  • Must be self-motivated and able to multi-task while remaining organized.
  • Must work with a minimum of supervision.
  • Must possess good communication and organizational skills.
  • Willingness to work overtime when needed.


Supervisory Responsibility

  • The Investment Account Processor II has no supervisory responsibilities.
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