Job Details


Requisition Number 19-0078
Post Date 1/2/2020
Title Electronic Banking Specialist
Organization Lutheran Church Extension Fund
Job Grade 13
City St. Louis
State MO
FT/PT Full Time
Description

Organization Profile

The primary mission of the LCEF is to provide financial resources and related services for ministry, witness, and outreach of The Lutheran Church – Missouri Synod.  In so doing it shall raise funds primarily through the issuance of corporate notes and other debt instruments.  Its assets shall be used exclusively for the following:  To provide financing and services for the acquisition of sites; the construction of facilities; the purchase of buildings and equipment; operating expenses; professional church worker education; the residential housing needs of professional church workers; and other purposes approved by its governing board consistent with the ministry and mission of the Synod under policies approved by the Board of Directors of the Synod.

Reporting Relationships

  • Reports to the Manager/Supervisor of Electronic Services.
  • Works closely with Deposit Operations Coordinators.
  • Works closely with Investment and IRA Processing Supervisors, Processors and Specialists.
  • Works with the Customer Relations Specialists in Marketing.
  • Works with various LCEF Departments: IT Core Systems, Loan Processing, Accounting and Compliance.

Essential Job Functions

  • Reconciles complex applications (systems) daily which involve monetary transactions between $250,000 to several million dollars.
  • Utilizes critical thinking to research, analyze and problem-solve monetary exceptions related to ACH, bill payments, online transfers, debit card transactions and checks.
  • Comprehends and applies rules and regulations appropriately to monetary exceptions for each payment system (ex. Regulations E, J, Z and CC, ACH rules (NACHA), OFAC, BSA, USA Patriot Act, UCC, etc.).
  • Interacts daily with partner bank and third-party vendors; ensures deadlines and service level agreements are upheld. Escalates issues to supervisor/manager.
  • Establishes customer access to electronic banking products and services; verifies user’s authority to act on accounts.
  • Manages escalation calls from Customer Relations team to troubleshoot and resolve user’s challenges with electronic banking products and services. If unable to resolve, communicates detailed description of issue and provides evidence to the IT Core System team.
  • Processes customer requests for stop payments, wire transfers, address changes, return mail, updates to corporate account signer authority, and other specialized functions.
  • Assists with training of new team members.
  • Participates in training webinars/conferences to gain exposure to and knowledge of the payments industry and best practices.
  • Assists with periodic regression testing for multiple systems, as directed.
  • Completes other duties and projects, as assigned.
Requirements

Education and Experience

  • Minimum of an associate degree in accounting, business or related field is desired.
  • Minimum of two years of experience at a financial institution with emphasis in deposit operations and electronic funds transfers.

Competencies (Knowledge, Skills and Abilities)

  • Excellent verbal and written communication skills.
  • Strong attention to detail.
  • Meets deadlines consistently (internal or by regulation).
  • Solid organizational and time management skills.
  • Ability to exercise discretion and judgment in confidential matters.
  • Experienced Microsoft Office user (Word, Excel, etc.)

Supervisory Responsibility

None

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