Job Details

Requisition Number 17-0043
Post Date 9/6/2017
Title Disability Services Representative
Organization Concordia Plan Services
Job Grade 14
City St. Louis
State MO
FT/PT Full Time

Organization Profile

  • Concordia Plan Services ‘walks together’ with LCMS ministries in caring for workers and their families… so that the Word of God continues to spread!
  • Our 2020 vision is to transform CPS from being solely a benefits provider to the most widely recognized source of employer and worker-related solutions for LCMS ministries.


Reporting Relationships

  • Disability Services Representative reports to Manager, Disability and Survivor Services.


Essential Job Functions

  • Serves as the front line representative to administer the disability benefits offered under the Concordia Disability and Survivor Plan (CDSP) in accordance with Plan provisions.
  • Manages daily claims with minimal supervision. 
  • Reads and works from daily status reports; follows project plans.
  • Assists members through the disability process and life events while on disability.
  • Observes and explains all privacy-related restrictions on communicating claims information with employers and individuals other than the worker unless appropriate release documents are provided.
  • Interacts with the vendor’s case managers assigned to each claim throughout the claim’s duration.
  • With supervision, runs reports and identifies inconsistencies and quality gaps.

Education and Experience

  • Associate Degree or related work experience, required; Bachelor Degree, preferred.
  • Experience managing time-sensitive processes, deadlines, etc., with empathy and compassion.
  • Successful participation on collaborative team(s).
  • Experience in a customer service role, preferred.
  • Experience in administering benefits plans, preferred.
  • Experience using workflow management technology, preferred.
  • One year of business office environment, preferred.


Competencies (Knowledge, Skills and Abilities)

  • Basic project management skills.
  • Demonstrated documentation and record keeping skills.
  • Command of system and collaborative tools (Pinnacle, SharePoint and Infor/Lawson), skilled in use of MS Office suite.
  • Ability to articulate information simply and concisely in person, over the phone and in writing, and to reflect CPS values in all internal and external communications. 
  • Demonstrates a high commitment to the organization by applying concepts and principles of the Integrity Service program or similar values-based customer service program; is dedicated to meeting the expectations and requirements of internal and external customers.
  • Ability to navigate effectively in highly regulated industry and with complex organizations required; experience navigating LCMS structure and operations.
  • Sets clear goals and objectives, cooperates and participates fully in the coaching process, and actively seeks continuous learning to improve personal and team performance.
  • Participates fully on assigned and adjunct teams, fosters a collaborative spirit, builds collaborative networks with internal staff and vendor representatives.
  • Practices high level of confidentiality, serve as liaison with individuals in crisis. Ability to relate well with professional church workers, maintaining appropriate balance between compassion, encouragement, and accommodation in all interactions.
  • Interacts effectively with a wide variety of people; respectful and maintains the dignity of others; amicable; fosters differing opinions and values input from various perspectives.


Supervisory Responsibility

  • Disability Representative has no supervisory responsibilities.


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