Job Details

Requisition Number 19-0010
Post Date 1/23/2019
Title Intern - Health Services (non-clinical)
Organization Concordia Plan Services
Job Grade 99
City St. Louis
State MO
FT/PT Intern

Mission and Vision

  • Concordia Plan Services ‘walks together’ with LCMS ministries in caring for workers and their families… so that the Word of God continues to spread!
  • Our 2020 vision is to transform CPS from being solely a benefits provider to the most widely recognized source of employer and worker-related solutions for LCMS ministries.


Reporting Relationships

  • Health Services Intern reports to Health Services Specialist. 


Essential Job Functions

  • With training provided by CPS, interns will conduct an outreach/survey to health plan members educating them and collecting feedback on the new benefit enhancements of the health plan. 
    • Analyzes member benefit plans and provides appropriate information related to the phone campaign. 
    • Assist members with benefit plan interpretation.
    • Engages in problem resolution for health plan members if necessary.
  • Maintains and facilitates a confidential atmosphere when handling sensitive health benefit information.

Education and Experience

  • Classified as college Sophomore, Junior or Senior.
  • Minimum GPA: 3.0, preferred.
  • Majors: Healthcare Leadership, Health Administration, Business Administration, Business Management, Business Communications, Marketing.

Competencies (Knowledge, Skills and Abilities)

  • Strong command of system and collaborative tools (MS Office); any experience with an Enterprise Resource System (e.g. PeopleSoft, Infor, Lawson, SAP), a plus.
  • Assumes Ownership:  Takes responsibility for one’s actions and objectives.
  • Builds Authentic Relationships:  Appears empathetic, attempts to understand others, and treats others with compassion.
  • Collaborates:  Displays an interest in others' involvement and offers encouragement and support for their initiatives.
  • Analyzes Issues:  Effectively utilizes relevant information to develop realistic solutions.
  • Diagnoses Problems:  Looks beyond symptoms to identify and address root causes.
  • Adapts:  Can adjust to changes in the business, customer, and/or goals.
  • Seeks Improvement:  Does not settle for maintaining the status quo.
  • Is Customer-Service Oriented:  Anticipates and responds to customer needs with compassion.
  • Sets Challenging Goals:  Establishes high expectations for self and others.
  • Confronts Challenges:  Responds to obstacles and takes appropriate action when faced with adversity.
  • Displays Professionalism:  Displays high personal and professional standards.
  • Acts with Transparency:  Makes sure that his/her actions match his/her words.
  • Is Politically Astute:  Acts appropriately during professional and interpersonal interactions.


Supervisory Responsibility

  • Health Service Intern does not have supervisory responsibilities.
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