Job Details

Requisition Number 17-0045
Post Date 9/11/2017
Title Director, Creative Services
Organization Concordia Plan Services
Job Grade 8
City St. Louis
State MO
FT/PT Full Time

Mission and Vision

  • Concordia Plan Services ‘walks together’ with LCMS ministries in caring for workers and their families…so that the Word of God continues to spread!
  • Our 2020 vision is to transform CPS from being solely a benefits provider to the most widely recognized source of employer and worker-related solutions for LCMS ministries.


Reporting Relationships

  • Director, Creative Services reports to the Assistant Vice President, Marketing.


General Summary

  • Creates overarching vision and execution of content strategy across all channels. You are a creative force who can work across many teams and understand the nuances of daily project management.


Essential Job Functions

  • Develop compelling creative solutions that reach both B2B and B2C audiences.
  • Develop creative strategies to launch new, and reposition existing, products and services.
  • Flawlessly execute across all channels on a wide variety of B2B and B2C marketing initiatives.
  • Ensure consistency and integrity behind the CPS brand and brand guidelines.
  • Lead all design and copywriting for all medium.
  • Oversee strategy, design and updates to the CPS website, portal and social media properties.
  • Manage the design, look and feel of automated campaigns developed by the Marketing Director, Ministries and Marketing Director, Members.
  • Manage a production calendar and the team responsible for hitting those deadlines.
  • Create and improve the company’s creative team and its workflow to build a top-notch operation.
  • Collaborate with CPS leadership, marketing teammates, and other key stakeholders to develop campaigns.
  • Inspire, develop and manage the members of the creative services team.
  • Ensure team produces the highest quality content in the more efficient matter possible, while working in close collaboration with key internal stakeholders.
  • Manage outside creative services agencies/vendors.

Education and Experience

  • BA/BS or equivalent working experience.
  • 10+ years’ experience in design, project management, and/or in an in-house or agency creative position.


Competencies (Knowledge, Skills and Abilities)

  • Creative thinking and courageous innovation that reshapes markets.
  • Creative sensibility to identify big ideas for marketing campaigns.
  • Forward-looking leadership, unbound by what has been done, what is traditional, and what has worked in the past.
  • Excellent eye for design and typography, and the ability to deliver constructive feedback on projects to the creative team.
  • Effective communicator, both in conveying design best practices and project details/ideas across all levels of the company, including the executive team.
  • Excellent leadership skills; accepts accountability for one’s own or one’s employees’ performance by setting clear goals and expectations, tracking progress, providing feedback and coaching; actively participates in employee development and seeks continuous learning to improve personal and team performance.
  • Ability to articulate information simply and concisely to reflect CPS values (integrity, compassion, excellence, stewardship, accountability) in all internal and external communications.
  • Energized by and adapts easily to change; welcomes new opportunities; personal maturity to evaluate and manage uncertainty and stress effectively. Ability to initiate, sponsor and implement change with sensitivity to tradition and history.
  • Skilled at managing resources, time, money and scope of a project; plans, organizes, motivates, and controls resources to achieve project goals effectively and efficiently.
  • Steadfastly pushes self for results, prioritizing and executing tasks effectively with minimal supervision; maintains focus on organizational goals.
  • Ability to develop, maintain, and strengthen partnerships with internal and external customers; fosters a collaborative spirit.


Supervisory Responsibility

  • Director, Creative Services supervises:
    • Digital Marketing Manager
    • Quality Assurance Specialist
    • Creative Design Manager
    • Communications Specialists
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