Job Details


Requisition Number 17-0026
Post Date 4/21/2017
Title Microcomputer Analyst
Organization The Lutheran Church--Missouri Synod
Job Grade 13
City St. Louis
State MO
FT/PT Full Time
Description

Organization Profile

  • Information Technology (IT) manages LCMS information technology services, resources, and strategy for LCMS Corporate Synod. Services include: network administration, data management and application hosting, network security management, software development and maintenance, e-mail, Internet access, web application hosting, personal productivity and collaboration, IT support desk (help desk and microcomputer support), business process analysis and management, technical training, and IT project and policy management.  

Reporting Relationships

  • This position:
    • Reports to the Manager, Support Desk Services.
    • Functions as a primary member of the Support Desk team.
    • Works closely with clients.
    • Coordinates with all other IT staff teams.
    • Participates on project teams as assigned; reports to project manager.

Essential Job Functions

Responsibilities include:

  • Serve as a member of the Support Desk (microcomputer support and helpdesk) team.
  • Deliver Support Desk services within defined service levels/metrics.
  • Provide Level 1 and Level 2 Support Desk services – answer calls, log and assign requests, track progress, and answer basic usage questions; provide desk side technology support to include the installation, analysis and resolution of problems regarding microcomputer and related hardware and software.
  • Contribute to the definition of the technical content of Support Desk procedures and related policies.
  • Contribute to the research and setting of microcomputer and related hardware and software technology standards as assigned.
  • Assist in the coordination with building facilities personnel to ensure proper installation of computer and associated peripherals (printers, monitors, scanners, etc.), and network connections.
  • Assist in the maintenance of user access to standard systems.
  • Assist in the enforcement of organization security standards for desktop computer access to the network.
  • Assist in the maintenance of Support Desk-related documentation.
  • Assist in the maintenance of an inventory of all licensed software and hardware for each client microcomputer system.
  • Work to continually improve the services delivered by the entire LCMS Information Technology department.
Requirements

Education and Experience

  • Bachelor’s degree or equivalent experience in training or customer service.
  • Two years of computer work experience in microcomputer operations installations and maintenance.
  • Two years of experience using and troubleshooting Microsoft Windows related microcomputer hardware and Office software in a Microsoft Active Directory environment.
  • Training and experience with Windows and Apple Macintosh operating systems and related applications.
  • Working knowledge of various types of printers including laser, inkjet, and their interfaces including direct and network connections; and hands-on experience replacing supplies in such printers.

Competencies (Knowledge, Skills and Abilities)

  • Travel as needed to perform primary position responsibilities.
  • Available to occasionally work unusual or long hours, including holidays and Sundays, to support 7x24 computer operations.
  • Company-provided specialized equipment as needed to perform responsibilities.
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