Job Details

Requisition Number 18-0006
Post Date 1/26/2018
Title Director, Ministry Solutions
Organization Concordia Plan Services
Job Grade 9
City St. Louis
State MO
FT/PT Full Time

Mission and Vision

  • Concordia Plan Services ‘walks together’ with LCMS ministries in caring for workers and their families… so that the Word of God continues to spread!
  • Our 2020 vision is to transform CPS from being solely a benefits provider to the most widely recognized source of employer and worker-related solutions for LCMS ministries.


Reporting Relationship

  • Director, Ministry Solutions reports to Assistant Vice President, Product Strategy.


Essential Job Functions


  • Recommends and presents potential new products and services that support the CPS goals of partnering with LCMS Ministries to Executive team.  
  • Responsible for maintaining and monitoring all products, contract negotiations, and renewals.
  • Ensures alignment to CPS goals/initiatives and gains buy-in from key CPS staff.
  • Investigates and implements new programs that support the long-term strategies of CPS.
  • Assures integration of new solutions into current stable of products by working with Products and Services team members.

Product / Solutions Development

  • Researches, designs, and recommends impactful/unique products and solutions related to area of ministry needs or challenges.
  • Assist ministries by identifying products and services that bring value to LCMS employers and congregations.
  • Serves as the Product and Services lead person for working with multi-disciplinary teams within CPS to bring ministry resources solutions to appropriate customer base.

Relationship Management

  • Develops relationships with LCMS staff within International Center, LCMS District Business Managers, and other LCMS ministries.
  • Coordinates communication of value proposition to all stakeholders.
  • Manages all vendor relations associated with products and services offered to ministries.
  • Coordinates all development and product selection with CPS Legal, Operations and IT staff for compliance, implementation and on-going support.
  • Develop market information through maintaining external relationships with key employer groups.

Education and Experience

  • Bachelor’s degree in human resources, business, marketing, or communications; master’s/advanced degree preferred.
  • Minimum of five years of relevant and demonstrated experience in the employee benefits field encompassing strategy development, product development, project management, sales and market development.
  • Must have insight into the issues that challenge professional LCMS church workers and ministries.
  • Experience identifying and implementing solutions to address the unique needs of church workers.


Competencies (Knowledge, Skills and Abilities)

  • Good understanding of LCMS corporate structure and contacts.
  • General understanding of potential LCMS product and service needs.
  • Ability to navigate effectively in highly regulated industry and with complex organizations required; experience navigating LCMS structure and operations.
  • Ability to articulate information simply and concisely in person, over the phone and in writing, and to reflect CPS values in all internal and external communications. 
  • Steadfastly pushes self for results; self-motivated with the ability to effectively prioritize and execute tasks with minimal supervision; maintains focus on organizational goals.
  • Demonstrates a high commitment to the organizational mission by applying concepts and principles of the Integrity Service program or similar values-based customer service program; is dedicated to meeting the expectations and requirements of internal and external customers.
  • Manages resources, time, money and scope of a project; plans, organizes, motivates, and controls resources to achieve project goals effectively and efficiently.
  • Interacts effectively with a wide variety of people; respectful and maintains the dignity of others; amicable; fosters differing opinions and values input from various perspectives.
  • Command of system and collaborative tools (websites, social media, SharePoint, instructional design tools), skilled in use of MS Office suite.
  • Is energized by change and welcomes new opportunities; quickly learns and adapts to change; personal maturity to evaluate and manage uncertainty and stress effectively. Ability to blend creativity and improvisational thinking with sensitivity to tradition and history.
  • Sets clear goals and objectives, cooperates and participates fully in the coaching process, and actively seeks continuous learning to improve personal and team performance.
  • Uses rigorous logic and methods to solve difficult problems; is excellent at objective analysis, and engages others in analyzing and developing solutions.
  • Effective in a variety of formal and informal presentation settings. 


Supervisory Responsibility

  • No direct reports.
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