Job Details

Requisition Number 18-0009
Post Date 2/2/2018
Title Intern - Health Services (non-clinical)
Organization Concordia Plan Services
Job Grade 99
City St. Louis
State MO
FT/PT Intern

Mission and Vision

  • Concordia Plan Services ‘walks together’ with LCMS ministries in caring for workers and their families… so that the Word of God continues to spread!
  • Our 2020 vision is to transform CPS from being solely a benefits provider to the most widely recognized source of employer and worker-related solutions for LCMS ministries.


Reporting Relationships

  • Health Services Intern reports to Health Services Specialist. 


Essential Job Functions

  • With training provided by CPS, interns will conduct an outreach/survey to health plan members educating them and collecting feedback on the new benefit enhancements of the health plan. 
    • Analyzes member benefit plans and provides appropriate information related to the phone campaign. 
    • Assist members with benefit plan interpretation.
    • Engages in problem resolution for health plan members if necessary.
  • Maintains and facilitates a confidential atmosphere when handling sensitive health benefit information.

Education and Experience

  • Classified as college Sophomore, Junior or Senior.
  • Minimum GPA: 3.0, preferred.
  • Majors: Healthcare Leadership, Health Administration, Business Administration, Business Management, Business Communications, Marketing.


Competencies (Knowledge, Skills and Abilities)

  • Strong written and verbal communication skills demonstrating compassion, patience and empathy.
  • Strong command of system and collaborative tools (MS Office); any experience with an Enterprise Resource System (e.g. PeopleSoft, Infor, Lawson, SAP), a plus.
  • With direction, uses sound methods to solve problems, performs objective analysis, and engages others in analyzing and developing solutions.
  • Participates fully on assigned teams, fosters a collaborative spirit, builds relationships within assigned department, CPS vendors and other CPS interns.
  • Demonstrates a high commitment to values-based customer service approach.
  • Interacts effectively with a wide variety of people; respectful and maintains the dignity of others; amicable; fosters differing opinions and values input from various perspectives.
  • Steadfastly pushes self for results, self-motivated with the ability to effectively prioritize and execute tasks with minimal supervision, maintains focus on organizational goals.
  • Is energized by change and welcomes new opportunities.
  • Learns new skills easily, climbs learning curve rapidly and applies new knowledge quickly.
  • Ability to understand concepts and principles of a regulated industry and with complex organizations required.


Supervisory Responsibility

  • Health Service Intern does not have supervisory responsibilities.
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